Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy.
ABOUT THE ROLE
Assists residents, visitors, vendors, contractors and employees by providing services necessary to ensure a friendly, efficient and safe environment, and performs all other duties as directed by the supervisor. Helps maintain the cleanliness, safety and maintenance of the building and the Common Areas, both inside and outside. Devotes majority of their time and focus to welcoming residents and guests in the front lobby/door. Most professional and polished manner possible. Will be responsible for a variety of tasks, including customer service, administrative, and minor janitorial responsibilities. In addition, will provide valet service to residents and guests.
WHAT YOU'LL DO
Meets, greets, announces and verifies authorization of all residents, visitors, contractors and employees, directing them to the appropriate area of the building and offers any assistance required
Answers all incoming telephone calls using proper telephone etiquette
Receives messages and immediately distributes to the intended party
Directs and coordinates all deliveries
Maintains and monitors all security and service logs
Monitors and enforces safety procedures
Maintains secure storage and control of all keys issued to him/her
Assists with maintaining the cleanliness standards of the Common Areas
Maintains a clean, neat and professional appearance
Wears the proper uniform while on duty
Maintains a neat, organized, clean and safe work environment
Understands the building safety procedures and their individual role in maintaining a safe environment
Understands the building emergency procedures and their role in an emergency situation
Reports any accident, maintenance issue, safety or security concern immediately to the supervisor
Understands and follows employee guidelines
Clean driver’s record (no DWI, points or convictions for moving violations)
Ability to pass a drug test
Ability to pass a criminal background check
Maintains a cordial and respectful relationship with the residents, visitors, contractors, vendors and fellow employees
Valid driver's license.
Physical demands include the ability to lift 30-50lbs.
Standing, sitting, and walking.
Ability to work at a personal computer, as well as talking on the phone, for extended periods of time.
Ability to quickly and easily navigate the building as required to meet job functions.
Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately.
Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building,
Ability to respond to emergencies promptly.
Communicate, receive and exchange ideas and information using both spoken and written word.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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