Part-Time Visitor Experience Attendant

About BRIC: 

BRIC is a leading arts and media institution anchored in Downtown Brooklyn whose work spans contemporary visual and performing arts, media, and civic action. For nearly 50 years, BRIC has shaped Brooklyn’s cultural and media landscape by presenting and incubating artists, creators, students, and media makers. As a creative catalyst for their community. BRIC ignites learning in people of all ages and centralizes diverse voices that take risks and drive culture forward. BRIC builds Brooklyn’s creative future.

About the Part-Time Visitor Experience Attendant Role: 

BRIC seeks enthusiastic individuals for the part-time position of Visitor Experience  Attendant (VEA). Under the supervision of the Operations Manager, Visitor Experience Attendants will serve as the first point of contact for guests entering BRIC’s spaces. This will include welcoming visitors at the Greeter Desk during business hours, as well as taking tickets and greeting audience members at various performing arts events.

What You’ll Do in the Role:

The part time Visitor Experience Attendant is responsible for the following in addition to any other project as assigned by their manager, the Operations Manager:

Events Staffing

• Staff BRIC House events and provide support at check-in, including scanning tickets


• Politely direct and escort patrons to their seats


• Greet audiences at performances, answer general questions 


• Provide patrons with programs and other relevant materials


• Be aware of and enforce appropriate house rules 


• Other duties as directed 

Greeter Desk, Gallery Attendant, and Office Management 

• Staff the front desk of BRIC House and provide a welcoming environment to visitors and staff


• Staff the attendant desk at BRIC’s gallery of contemporary art, including opening and closing the gallery space


• Answer the main phone line, field general inquiries, and provide information on BRIC’s programs and exhibitions as needed


• Monitor the Info inbox, respond to visitor inquiries, and forward emails to the appropriate parties


• Manage incoming and outgoing mail


• Maintain a neat and organized front desk space

• Ensure that all gallery media installations are running properly


• Track gallery attendance


• Other administrative duties as assigned

You’ll Bring these Skills and Strengths to the Role:

• Mission & Values Alignment: A passion for BRIC’s support of the arts in Brooklyn and a deep commitment to building community, igniting learning and making change through the arts and creativity.

• Commitment to Equity & Inclusion: Desire to operationalize equity within the Operations function.


• Qualifications and Experience
  
  
  
  • Ability to work in a fast-paced, busy environment while remaining calm, friendly, and attentive
  
  
  • Ability to deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness
  
  
  • Ability to stand for long periods of time
  
  
  • Availability to work evening hours and weekends
  
  
  • Patron services, retail or sales experience 
  
  
  • Prior experience at live performance venues
  
  
  
  


• Communication & Relationship Building: An emotionally intelligent, values- and results-driven team player. Skilled communicator and relationship builder.  


• Organization & Time Management: Ability to work independently, prioritize tasks across competing deadlines, and be proactive. 

Other Things to Know:

• Compensation: $17.50/hour


• Status and location: This is a part-time role based in our Brooklyn office, 10-15 hours per week. Regular weekend hours available. Candidates must be from the NYC area. 

• Mission & Values: BRIC builds Brooklyn's creative future. We advance opportunities for visual artists, performers, and media makers. We present bold work that reflects diverse audiences and speaks to the world. We ignite learning in people of all ages. We unite Brooklyn through art and creativity to build community and make change.

How to Apply:

All applicants must submit a resume together with a cover letter outlining the ways in which their skills and experience align with our specific needs via our online application portal found here on our website.  Candidates of color and from traditionally underrepresented backgrounds are highly encouraged to apply.

BRIC is an Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, military and veteran status, genetic information or any other factor which cannot be used as a basis for an employment decision.