Compensation range:

Your rate of pay will be based on applicable experience

Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services, and our mission is to elevate the health of the communities we serve. As a Planetree organization, we place high value on hiring the right team to care for our patients and their families—care that is steeped in compassion, human connection, and mutual support. If you feel called to make a meaningful impact through empathetic, person-centered care, and thrive in a culture that values collaboration and purpose, we welcome you to join our team.

POSITION SUMMARY:

The Patient Access Team Lead is responsible to accurately collect and analyze all required demographic, insurance, financial and clinical data elements necessary to register patients.  The incumbent is responsible for the provision of routine patient access activity to facilitate efficient operations, expeditious reimbursement and optimal consumer satisfaction and employee satisfaction. The incumbent is responsible to monitor work flow and ensure effective and efficient operations including minimizing patient wait times and adherence with department productivity standards.  The Team Lead will communicate areas of concern to the department manager and/or supervisor. The incumbent is responsible to consistently demonstrate the core values of Enloe Medical Center.  The incumbent is responsible to perform their duties in accordance with regulatory compliance requirements and the Medical Center’s Code of Conduct.

EDUCATION / TRAINING / EXPERIENCE:

Minimum: 

• Must have one of the following:
  • 3 years leadership experience 
  • 2 years progressively responsible hospital admitting/registration experience

Desired:    

• Patient Registration experience in an Emergency Department setting

SKILLS / KNOWLEDGE / ABILITIES: 

This position interfaces with all levels of personnel within the hospital or clinic setting.  The incumbent must demonstrate excellent customer service skills.  The incumbent must demonstrate positive, professional and effective interpersonal relations with patients, public, physicians, and staff and demonstrate the ability to work in a multidisciplinary team environment. The incumbent must demonstrate the ability to communicate with patients and families during time of emotional and physical stress.  The incumbent must demonstrate sensitivity and compassion for the hospitalized patient and family. The incumbent must maintain all protected patient information in strict confidence.  The incumbent must demonstrate high ethical standards and comply with applicable State and Federal regulatory requirements. The incumbent must demonstrate competency in performance of their job duties in accordance with department standards. The incumbent must demonstrate the ability to follow instructions, work quickly and accurately in a fast paced environment.  The incumbent must demonstrate the ability to organize and prioritize assignments.  The incumbent must demonstrate reliability and dependability by reporting to work as scheduled.  The incumbent must demonstrate the ability to provide lead direction to subordinate staff. The incumbent must demonstrate the ability to work independently. The incumbent must demonstrate the ability to work under conditions of frequent interruptions and willingness to be flexible and adapt to change.   The incumbent must be able to fulfill the essential functions of the position. 

Benefits Information

Enloe offers a comprehensive and competitive benefits package to all eligible employees, including, but not limited to:

• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retirement with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Educational Assistance

Please visit the employee benefits page at http://www.enloe.org/benefits to get more in-depth benefits and coverage information or email [email protected] to receive a full summary of benefits.