Patient Account Representative - PRN

ESTES PARK HEALTH COMPANY DESCRIPTION:

Estes Park Health exists to make a positive difference to the health and well-being of all we serve. Located about 90 miles northwest of Denver, at 7,522 feet above sea level, Estes Park Health sits in the heart of the Rocky Mountains. As a gateway to Rocky Mountain National Park, the adventurous lifestyle Estes Park supplies open endless outdoor opportunities for our staff. We promote a healthy work-life balance to give our staff the time to enjoy the “playground” that is Colorado.

From pediatrics to geriatrics, Estes Park Health supplies a full spectrum of care for our friends, neighbors, and visitors in the entire Estes Park Valley and Rocky Mountain National Park. Today, over 18,000 patients—residents and visitors alike—see our health care teams for both outpatient and inpatient services.

SUMMARY:

The Patient Account Representative represents Patient Financial Services by managing billing questions from patients that inquire by phone, email, or walk-in to our office.  Researches the status of the account to be able to clarify to a patient how a claim was processed or identify if a correction is needed.  Once a patient is ready to pay, explains the payment options and makes appropriate arrangements for their account. 

ESSENTIAL DUTIES:

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  Research insurance payments and adjustments to explain to a patient how their account was billed.  If there is an error, will take action to correct the claim and set up the account to be rebilled. 
  


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  Takes patient payments via all possible payment options that include prompt payment discounts, payment plans, a bank loan or setting up an online account.   


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  Works closely with Financial Counseling and Pre-Access services regarding patient self-pay balances. 
  


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  Represents the Billing Office to patients, providing customer service for billing concerns for Hospital and Clinic accounts by walk-in, phone, or email. 
  


• If there is a concern about inaccuracy of charges or clinical services, will work closely with the Quality Department to resolve the patient’s concerns, particularly issues that impact the patient financially.


• Identifies patients that need financial assistance and refers patients to Financial Counseling for walk-in visit or appointment as appropriate.


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  Courteously answers telephone calls and promptly returns voice mail messages, routes calls, and takes accurate messages as is appropriate. 
  


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  Manages output of patient statements and reviews returned mail to determine if correct address can be found. 


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  Demonstrate initiative and resourcefulness by making recommendations and communicating trends and issues to supervisor.   


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  Perform in accordance with all local, state, and federal laws and regulatory agency standards. 
  


• All other duties as assigned.

POSITION REQUIREMENTS: 

• High School Diploma or G.E.D.


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  Healthcare billing experience preferred. 

WORK ENVIRONMENT: 

• The worker is subject to inside environmental conditions and has protection from weather conditions but not necessarily from temperature changes. 


• The worker is occasionally subject to outside environmental conditions and has no effective protection from weather. 


• Must have flexibility in scheduling (weekends, days, evenings, nights). 


• Must be able to sustain normal medical center exposure to bacteria, viruses and fungi. 

PAY DETAILS:

$16.50 - $22.44 per hour 

PRN Differential of $3.00/hr

BENEFITS:

We offer benefits for PRN employees!

• Retirement plans catered to your needs – all employees (Full Time, Part Time, PRN, Seasonal) are enrolled into our Money Purchase Pension Plan, 401a, which is in lieu of social security contributions. We also offer a 457(b) plan to additional funds to your investments. . 


• Employee Assistance Program – A comprehensive program for you and your family member which includes a national provider network for counseling services, life balance services, legal and financial services. 

Statement Regarding Initial Application:

In accordance with the Job Application Fairness Act, any applicant filling out this initial application will not need to disclose any age-identifying information. This standard is upheld in any additional documents submitted alongside this initial application. Any resumes, or additional documentation, that have information that would disclose an applicant’s age can be redacted at the applicant’s discretion.

For more information about this opportunity e-mail questions to [email protected].

Equal Opportunity Employer: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.

The descriptions above are listed as is at the time of posting and could change as needed at any time in accordance with state, local and federal laws.