Patient Advocate (Part-time Night Shift)

The Mesothelioma Center at Asbestos.com (https://www.asbestos.com), is the industry leader for patient advocacy, searching for a dedicated and knowledgeable part-time Patient Advocate. This role will assist in guiding and supporting individuals and/or their families and loved ones through the complex healthcare journey associated with asbestos-related diseases while supporting the company’s mission, vision, and values on a daily basis.

The work shift is 8 PM – 12 AM EST (5 days a week that may alternate based on business need) to serve as a resource for patients seeking information outside of standard business hours.

Our preference is for training in the first 60 days to be in office, part-time, between the hours of 9 AM - 5 PM EST (up to 29 hours weekly).

The ideal candidate will possess deep knowledge of mesothelioma and related conditions, as well as the various treatments and support systems available. A compassionate, resourceful professional who is skilled at patient advocacy, navigating healthcare systems, and connecting individuals with the medical, legal, and financial assistance they need is required for this role.

Key Responsibilities

• Remain on-call and on-duty during the designated 8 PM – 12 AM shift. 
  • A varied schedule that could include nights, weekends, and holidays.
• Monitor the inbound support queue.
  • Answer all inquiries via phone calls, forms, live chats, emails or other means.
  • Provide utmost customer care and professionalism when communicating with the patient and or the representatives of the patient.
• Identify and assess the patient’s need for resources and/or support. 
• Assist patients, their families, or caregivers using a variety of communication methods such as phone calls, texts, or emails.
  • Ensure seamless communication with your point-of-contact and our support teams to optimize patient care and treatment outcomes.
• Maintain relationships that are built on trust. 
• Assist patients in navigating insurance coverage, financial assistance programs, and other logistical aspects of their cancer treatment, support, and care. 
• Make appropriate referrals for scheduling medical appointments, financial support services, ancillary services, or other professional services.
• Maintain accurate and complete records of patient interactions in CRM.
• Ability to work collaboratively, independently, and/or remotely.

Qualifications & Experience

• Bachelors in business, behavioral science, healthcare, or related field..
• 5+ years of experience in Social Work, Customer Service, Advocacy or Healthcare Administration with strong knowledge of oncology.
• Financial navigation experience, particularly in areas relevant to healthcare, veterans' rights, and disability claims.
• Ability to work independently and in a collaborative environment using online meeting platforms like Google Meet and Slack.
• Proficiency with CRM systems, Microsoft Office Suite, and online communication tools.
• Strong problem-solving skills and the ability to prioritize patient needs effectively.

Why Join Us?

• Make a meaningful impact by guiding patients and families through critical healthcare decisions.
• Work within a mission-driven team dedicated to advocacy and support.
• Engage in professional development opportunities and stay at the forefront of patient care advancements.
• Enjoy a collaborative and supportive work environment.

If you are passionate about patient advocacy and want to make a difference in the lives of those affected by asbestos-related diseases, we encourage you to apply!