Patient Care Coordinator

Description

Job Description:

At Integrity Foot & Ankle, we are more than just a podiatry practice; we are a growing team dedicated to providing exceptional care to our patients. As we continue to expand, we are looking for a friendly and detail-oriented Medical Receptionist to be the welcoming face of our practice. If you have 2 years of experience with EPIC or EMR and 3 years of experience as a medical receptionist, we want to hear from you! Join us and be a vital part of the Integrity Family, where we value both professional excellence and compassionate care.

Key Responsibilities:

• Patient Interaction: Greet patients and visitors in a professional and friendly manner, both in-person and over the phone.
• Appointment Scheduling: Answer phone calls and schedule appointments, ensuring optimal patient flow.
• Administrative Tasks: Verify patient insurance and demographic information, collect co-pays and balances, maintain accurate patient records, and ensure confidentiality.
• Communication: Communicate with medical staff to ensure efficient patient flow and complete administrative tasks.
• Office Support: Maintain the cleanliness of the office, including end-of-day vacuuming, mopping, and disinfecting all surfaces. Clean and prepare rooms between patients.
• Insurance and Patient Care: Perform insurance verification, complete patient intake forms, assist providers as needed with patient care, and ensure appropriate equipment is set up for procedures/exams.
• Patient Rooming: Room patients, restock supplies in exam rooms, cast patients for diabetic shoes using foam box impressions, scan patients feet for custom orthotics and measure patients' feet for accurate custom shoe or orthotic orders.

Requirements

• A minimum of 3-5 years as a medical receptionist. (Applicants who do not meet this criteria will no move forward to the interview stage)
• 1-2 years of experience with Electronic Medical Records; experience with EPIC preferred
• Excellent communication and customer service skills
• Knowledge of medical terminology and insurance verification, insurance billing code knowledge is a plus
• Strong organizational and multitasking skills with the ability to work in a fast pace environment
• Proficiency in computer and data entry skills
• Ability to work independently and as part of a team
• Ability to lift up to 25 lbs
• Must be willing to work in all our locations
• High School Diploma or equivilant