Patient Care Advisor

Part-Time (5–10 hours/week)
Hybrid (Primarily Virtual) – Boulder, CO

Alpine Fit, a cash-based holistic sports medicine physical therapy clinic in Boulder, CO, is looking for a Patient Care Advisor to support our clients and help keep our operations running smoothly.

This role is ideal for someone who enjoys helping people, staying organized, and working in a small team where relationships and quality of care matter.

Our clients are active adults and athletes who want thoughtful, personalized care. The Patient Care Advisor helps ensure their experience with Alpine Fit is warm, professional, and well organized from their first inquiry through ongoing care.

About the Role

This is a part-time position averaging 5–10 hours per week. Most work is virtual, with about 1 hour per week onsite at our Boulder clinic to support the team and stay connected with clinic operations.

While the total hours are part-time, the work is typically spread across weekdays rather than completed in one long block of time. The ideal candidate is someone who can check systems, respond to inquiries, and complete tasks during normal weekday hours.

This role works best for someone who enjoys consistent weekday engagement, staying organized, and completing small tasks reliably throughout the week.

A Typical Week in This Role

Because Alpine Fit is a small, high-touch clinic, the Patient Care Advisor helps ensure communication and scheduling run smoothly.

A typical week may include:

• Responding to new patient inquiries from our website or referrals

• Returning missed calls or texts from prospective clients

• Scheduling consultation calls and therapy visits

• Checking that intake forms are completed before appointments

• Updating client notes and follow-ups in our CRM

• Supporting therapist scheduling and administrative needs

• Occasionally coming into the clinic to help with small operational tasks

The work is generally light but consistent, and success in this role comes from staying organized and completing small tasks regularly rather than all at once.

Responsibilities

Lead Communication

• Respond to new patient inquiries via phone, text, and email

• Schedule consultation calls and therapy visits

• Help prospective clients understand how our out-of-network care works

• Guide people toward the right next step for their care

Client Support & Scheduling

• Coordinate therapist schedules and patient appointments

• Assist with onboarding new clients and sending welcome materials

• Help answer billing questions and process payments when needed

• Encourage satisfied patients to leave reviews and referrals

Systems & Operations

• Document communications in our CRM (Keap)

• Ensure intake forms and client information are completed in Practice Better

• Track follow-ups and client communication so nothing falls through the cracks

• Help identify opportunities to improve processes and client experience

What We’re Looking For

The ideal candidate is someone who:

• Is highly organized and detail-oriented

• Enjoys talking with people and building relationships

• Is comfortable on the phone and guiding conversations

• Can follow through on tasks independently

• Is comfortable learning and using technology tools

• Has reliable weekday availability to check systems and respond to clients

Preferred but not required:

• Experience in healthcare, wellness, or customer service

• Experience with CRM or scheduling platforms

• Experience working in a small business or startup environment

Compensation

• Starting pay: $27/hour

• Part-time role (5–10 hours per week)

• Primarily virtual work with occasional onsite time

About Alpine Fit

Alpine Fit was founded in 2016 with a mission to help active adults and athletes recover from pain and return to the activities they love without surgery, procedures, or medication.

As a cash-based clinic, we are able to spend more time with our clients and treat the whole person rather than working within insurance limitations.

We have built strong relationships throughout the Boulder community and have 160+ five-star Google reviews.

You can learn more about us here:
www.alpinefitpt.com

We encourage applicants to review our website and social media before applying so you can better understand who we serve and how we care for our community.

How To Apply

At Alpine Fit we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

If this role sounds like a good fit, please submit your resume along with brief answers to the following questions:

1. What does your typical weekday availability look like between 8am–5pm?

2. Tell us about a role where you had to stay organized while managing many small tasks.

3. Why does working in a small, relationship-focused clinic appeal to you?

We look forward to learning more about you.

It is the policy of Alpine Fit, LLC not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.