Modena Allergy & Asthma, Modena Health, is a leading and rapidly growing medical practice specializing in allergy, asthma, and immunology care, with locations across Southern California and the Arizona market. Known for our high standard of excellence, we are committed to providing compassionate, patient-centered care for both pediatric and adult patients. Our dedicated team strives to improve lives through the expert diagnosis and treatment of a wide range of allergy and asthma conditions. We are looking for high-energy, kind, and collaborative individuals who are eager to grow personally and professionally to join our team.
We are seeking a highly skilled and compassionate Patient Care Services Representative I to join our team. This position blends patient-facing front desk responsibilities with hands-on clinical care (if MA certified). You’ll play a crucial role in supporting both the administrative and clinical functions of the office, from scheduling and insurance authorizations to administering allergy testing and injections. Ideal for pre-med candidates or healthcare professionals looking to deepen their experience in a dynamic, supportive medical environment.
Key Responsibilities
Front Desk & Administrative Duties
- Greet patients and visitors warmly, ensuring a positive first impression.
- Manage check-in/check-out process, verify insurance, and collect co-pays.
- Schedule appointments, testing, and follow-ups in coordination with providers.
- Handle prior authorizations by verifying insurance, submitting documentation, and tracking approvals.
- Answer and route incoming calls; respond to patient inquiries.
- Maintain accurate electronic health records (EHR), ensuring HIPAA compliance.
- Keep the reception area organized and stocked with necessary forms and materials.
- Assist in handling emergencies by alerting clinical staff while maintaining composure.
Clinical & Patient Care Duties (only applicable if MA certified)
- Perform allergy skin testing, pulmonary function tests (PFTs), and FeNO testing.
- Administer allergy and immunotherapy injections under aseptic technique.
- Prepare and maintain allergy serum and oral desensitization vials.
- Educate patients and families about allergy treatments and asthma management.
- Monitor and document patient vitals and responses to treatment.
- Handle anaphylactic reactions and administer emergency interventions as needed.
- Escort patients to exam rooms and prepare them for physician consultations.
- Assist physicians, NPs, and nursing staff during procedures and follow-ups.
- Complete Epinephrine training, asthma action plans, and discharge documentation.
- Maintain clinical areas, including cleaning, restocking, and refrigerator temperature logs.
- Sterilize equipment using autoclave per SOPs.
- Submit prior authorizations as needed under supervisor direction.
- Additional duties as assigned.
Qualifications & Requirements
Education:
- High school diploma or equivalent required.
Experience:
- Minimum 1 year of experience in a medical receptionist or MA role.
Licensure & Certifications:
- CPR certification (or willingness to obtain upon hire).
Skills & Abilities:
- Strong customer service, organizational, and multitasking skills.
- Proficient in EHR systems and medical terminology.
- Familiarity with HIPAA and OSHA compliance standards.
Preferred:
- Certified or Licensed Medical Assistant (California).
- Prior experience in allergy, immunology, or respiratory care.
- Comfortable with skin testing and pulmonary function testing.
- Experience with submitting insurance prior authorizations.
About Modena Allergy & Asthma
Modena Allergy & Asthma is a leading and rapidly expanding medical practice dedicated to providing expert care in allergy, asthma, and immunology for both children and adults. With a presence across Southern California and Arizona, we are known for our patient-centered approach, high standards of clinical excellence, and commitment to improving lives through advanced, personalized care.
Our philosophy goes beyond simply managing symptoms — we focus on identifying and treating the underlying causes of allergic and immunologic conditions. From pediatric food desensitization programs to comprehensive asthma and sinus care for adults, we leverage the latest in medical science and innovation to deliver targeted, effective treatment plans tailored to each individual.
Founded by Dr. Brian Modena, a nationally recognized physician and researcher in allergy, asthma, and immunology, our practice is grounded in years of clinical expertise and a passion for cutting-edge research. Dr. Modena’s work in genetics, microbiomics, and advanced immunotherapy has positioned our practice at the forefront of specialized care for even the most complex patient cases.
At Modena Allergy & Asthma, we believe that the best outcomes stem from a combination of scientific advancement, compassion, and teamwork. Our dedicated staff is driven by a shared mission to transform the way allergy and asthma care is delivered. We are proud to foster a collaborative, supportive environment where professionals can grow both personally and professionally. As we continue to expand, we are seeking high-energy, kind, and motivated individuals who are passionate about making a meaningful impact in patients' lives.
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