Salary :
Patient Care Specialist – Part Time
Location: Onsite – Oasis Outsourcing, Royal Offices, 3rd Floor, Office 33, Mogotio Road, Nairobi, Kenya
Schedule: 26 hours per week, with shifts assigned within the 3:00 PM – 3:00 AM Kenya time window (not 12-hour shifts, but availability is required during this range).
Role Overview:
As a Patient Care Specialist, you will be the first point of contact for patients, ensuring a warm, efficient, and fully compliant experience aligned with OSHA and HIPAA regulations. Your mission will be to combine strong administrative skills with a human-centered approach, optimizing medical schedules, coordinating clinical processes, and resolving patient concerns with empathy and professionalism.
Key Responsibilities:
• Provide patient support with clear, empathetic, and professional communication.
• Ensure compliance with OSHA and HIPAA regulations in all interactions.
• Manage medical schedules: identify available slots, restrictions, and opportunities for optimization (including double-booking when appropriate).
• Maintain accurate patient records in electronic systems and internal tools.
• Handle calls, emails, and patient inquiries efficiently.
• De-escalate patient concerns using empathy and conflict resolution techniques.
Requirements:
• Knowledge of HIPAA compliance.
• Minimum 1 year of experience in scheduling and coordinating medical appointments.
• Patient data management and accurate documentation.
• Proficiency in healthcare platforms (CRM, scheduling tools).
• Advanced English (B2+/C1) – mandatory requirement.
#SolvoGlobal
#LI-PROMOTED
#LI-Onsite
$230 - $235 a month
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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