Patient Coordinator-Part Time Floater

Description

I. INTRODUCTION

A. This position is located within Raleigh Radiology facilities and free-standing outpatient imaging centers located at Fuquay-Varina, Holly Springs, and Fuquay South.

B. The primary function of a Patient Coordinator is to act as a professional liaison between patients and families. Provide exceptional patient care and help ensure all areas of registration have been completed prior to a patient having their exam.

C. The Patient Coordinator is well-versed in the requirements for registering all modalities.

D. This position reports to the Registration Supervisor.

E. Work Schedule: Monday, Tuesday, Friday. Hours will vary from 8:00 am -4:30 pm and 8:30 am- 5:00 pm.

Requirements

Job Posting: Part-Time Patient Care Coordinator Floater

Responsibilities:

• Maintain professional care standards and patient confidentiality.
• Implement Raleigh Radiology’s policies and procedures.
• Establish and maintain open communication.
• Ensure a clean, safe, and well-supplied environment for patients and staff.
• Cooperate with staff members to accomplish job duties and assist others, serving as a team player and role model.
• Greet and check in patients.
• Work closely with patients, families, visitors, and staff to identify needs, answer questions, resolve problems, and provide information.
• Schedule patient appointments accurately through communication with patients and clinical personnel.
• Collect and enter demographic, clinical, billing, and insurance information.
• Determine and accept required payments, including co-pays and deductibles.
• Explain processes and forms to patients, secure signatures, and ensure proper documentation.
• Ensure accurate account registration prior to final billing.
• Answer and triage incoming phone calls to the appropriate personnel or department.
• Perform other duties as assigned, including scheduling and order entry.

Safety/Infection Control:

• Adhere to safety and infection control policies and procedures.
• Report unsafe work areas and ensure follow-up.
• Plan for and assess patient safety and infection control needs.
• Ensure availability and working condition of necessary equipment.
• Report incidents and unusual occurrences according to department policies.
• Wear protective gear as required for each procedure.

Other Duties:

• Maintain strict confidentiality of all facility and employee/patient information.
• Perform additional duties as assigned.

Qualifications:

• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and professional care standards.
• Strong organizational skills and attention to detail.
• Ability to work cooperatively in a team-oriented environment.

EDUCATION, EXPERIENCE, CERTIFICATION, LICENSURE

A. Education: High School graduate with 1-year experience in a healthcare environment, associate degree a plus.

B. Experience: 6+ months of Medical Insurance experience-coverage, payments. 6 months of healthcare industry experience-Hospital, doctor’s office, insurance provider.

C. Certification: None

D. Licensure: None

DESIRED SKILLS

Ability to type 45 words per minute. Able to learn other all applicable software programs as needed. Able to work independently, make sound decisions based on patient condition, and ability to follow directions. Being bilingual is a plus. Flexibility, dependability, and professionalism are required.

IV. NATURE OF SUPERVISION

A. Supervised by: Registration Supervisor

B. Supervises: None

C. Instruction / Assistance / Review of Work:

The Patient Coordinator functions with oversight by the Registration Supervisor, although considerable independent work is required. Review of work is generally limited to assurance that work performed is in accordance with policies and procedures. The employee is expected to inform management when unforeseen events/circumstances require significant changes.