Patient Enrollment Representative - Part Time - Hybrid/Los Angeles, CA

About Brook Inc

Brook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors’ offices and into people’s homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient’s health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes.

Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients’ health outcomes.

Job Overview

Are you passionate about helping others and thrive in phone-based conversations? Join Brook Health’s Remote Care Program, where your voice helps patients begin a better healthcare journey — all from the comfort of their homes.

As a Patient Enrollment Representative, you’ll be the first point of contact for individuals eligible for Brook’s Remote Care Program, powered by Remote Patient Monitoring (RPM). You’ll educate patients, guide them through the enrollment process, answer questions with clarity and compassion, and play a key role in improving their access to care.

All leads are provided and highly qualified, so you can focus on creating impact — not cold calling. Top performers may grow into future roles such as Team Lead, Trainer, or Quality Assurance Specialist as the program scales.

This position is remote but only open to candidates residing in Orange County or Los Angeles, California, due to periodic in-person trainings and meetings. In-person attendance may be required once per week or every other week depending on scheduling.

This is a part-time role with a maximum of 29 hours per week.

Key Responsibilities

• Make outbound and follow-up calls to eligible patients regarding Brook’s Remote Care Program and RPM services
• Communicate program benefits, enrollment steps, and privacy practices clearly and confidently
• Use approved scripts in a conversational, empathetic tone adapted to each patient’s communication style
• Handle questions and concerns with professionalism and care
• Document call outcomes, consent status, and detailed notes accurately in the internal system
• Escalate complex questions or issues to a supervisor when appropriate
• Consistently meet or exceed daily targets for outreach, enrollments, and documentation quality

Qualifications

• Must reside in Orange County or Los Angeles, California
• 1+ years of experience in outbound calling, patient services, customer support, sales, or a similar phone-based role
• Comfortable managing a high volume of outbound and follow-up calls
• Clear, compassionate, and confident verbal communication
• Ability to build trust with elderly or hesitant patients
• Basic computer skills and ability to multitask (typing while on calls, using multiple systems)
• Strong time management and dependable attendance
• High school diploma or equivalent
• Willingness to follow HIPAA/patient privacy protocols (training provided)
• Flexibility to work occasional weekends, depending on business needs
• Willingness to attend on-site training or meetings as needed, typically once per week or every other week
• Bonus: Sales experience in financial services or healthcare is strongly encouraged

Preferred Experience

• Previous experience in healthcare, insurance, or other patient-facing roles
• Familiarity with CRMs, dialers, or call tracking systems
• A growth mindset and openness to coaching and feedback

Why Brook?

• High-Impact Role: Own a core growth channel in a sector of healthtech experiencing rapid growth.
• Mission-Driven: Join a company that’s improving patient outcomes and transforming the way healthcare is delivered.
• Fast-Growing Environment: Thrive in a dynamic, scale-up atmosphere where you’ll have the autonomy to create meaningful change and implement new ideas from day one.
• Cutting-Edge Tech: Work with innovative tools and have the freedom to introduce new solutions, including AI-driven approaches.
• Collaborative Culture: Partner with passionate teams in Marketing, Product, and Clinic Ops to drive measurable results.

Working at Brook

• Fast-paced environment – Brook operates in two of the fastest changing industries in America – Healthcare and Technology. We move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is a core competency for all members of our team.
• Dynamic roles - We are a small and tight-knit team enthusiastically tackling difficult problems in an entrenched industry. All team members are expected to contribute to company protocols, provide product feedback and to generally think critically about our processes and care model.
• High expectations - We have big goals for the future. We expect dedication and positive collaboration from all our team to achieve them.

This position is not eligible for relocation or visa sponsorship. Candidates must live within a commuting distance from the office. This is a hybrid role, onsite in the office required weekly along with remote work.

Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.