Patient Representative

Do you have a passion for children? Are you a team player? Can you multi-task efficiently? Do you like a fast paced environment? Then we want to talk to you! We are are well-established pediatric practice with locations in Highland Park and Vernon Hills that is seeking a dedicated and reliable Patient Representative. Must work shifts at both locations and work rotating weekends.

Schedule:

24-28 Hours per week

Locations

• Pediatric Partners - Highland Park (600 Central Ave., Suite 123, Highland Park IL 60035)
• Pediatric Partners - Vernon Hills (300 Center Dr., Suite 103, Vernon Hills, IL, 60061)

Responsibilities:

• Patient scheduling and registration
• Medical insurance processing and verification
• Maintaining electronic health records/Patient Portal Signup
• Collecting Patient Co-Pays, credit card information and outstanding balances
• Other duties as assigned

MINIMUM QUALIFICATIONS:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The

requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required Education, Knowledge, Skills & Abilities:

• Previous experience in a healthcare setting/front desk preferred but no required.
• Excellent telephone etiquette
• Outstanding customer service skills
• Excellent computer skills and accurate data entry
• Epic electronic medical record experience strongly preferred
• Willingness to embrace and commit to our core values

Required Length & Type of Experience:

• 2 years of customer service experience
• Office based work experience preferred

PHYSICAL/ENVIRONMENTAL DEMANDS:

The characteristics listed below are representative of the physical and environmental demands required by an

individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential duties.

• Some travel required
• Bending and lifting
• Walking
• Exposure to infectious disease
• Exposure to biohazards and other hazardous materials

CORE VALUES

Trust. We are committed to integrity without compromise

• Be gently honest with all your customers – coworkers, patients, physicians, management
• Provide realistic expectations
• Keep your word, your commitments
• Protect the privacy of patients, parents and coworkers

Partnership. We work as a team toward our shared purpose

• Demonstrate commitment to the partnership and its shared purpose
• Collaborate with your coworkers and other customers; offer to help
• Communicate information fully
• Maintain a positive outlook
• In conflict, work toward the goal of resolution rather than winning

Excellence. We strive to exceed expectations in everything we do

• Strive to continually meet PCMH standards
• Consistently go the extra mile
• Take action to fix problems and to prevent repeat problems
• Consistently speak and behave in a friendly, helpful manner to all customers

Compassion. We are dedicated to serving others and fostering healthy relationships.

• Listen
• Acknowledge and demonstrate sensitivity to the feelings and needs of others
• When someone is upset, put yourself in their shoes and give the benefit of the doubt when you can

Respect. We treat all with dignity and embrace diversity

• Listen and pay attention when others are speaking
• Be polite
• Take action to protect another’s dignity
• Demonstrate openness to another’s point of view