Patient Service Representative

Description

Job Title: Patient Service Representative - Registration

Location: Huron, SD

Job Summary:

We are seeking a dedicated and compassionate part-time Patient Service Representative to join our team in Huron, SD. The ideal candidate will be responsible for providing exceptional customer service to patients during the registration process, ensuring a smooth and efficient experience. This role requires strong communication skills, attention to detail, and a commitment to patient care.

Key Responsibilities:

- Greet patients and visitors in a friendly and professional manner.

- Assist patients with the registration process, including collecting personal and insurance information.

- Verify patient information and ensure accuracy in the registration system.

- Address patient inquiries and provide information about services and procedures.

- Collaborate with healthcare staff to facilitate patient flow and ensure timely service.

- Maintain confidentiality and adhere to HIPAA regulations.

- Handle administrative tasks such as scheduling appointments and managing patient records.

- Assist in resolving any issues or concerns that may arise during the registration process.

We offer a supportive work environment and opportunities for professional growth. If you are passionate about providing excellent service to patients and contributing to their healthcare experience, we encourage you to apply.

Requirements

Technical and Administrative Skills

• Familiarity with EHR systems for managing patient data, admissions, and scheduling6.
• Understanding medical language helps registrars accurately process patient information and communicate with clinical staff.
• The ability to verify insurance eligibility, obtain pre-authorizations, and understand billing processes is essential to prevent billing issues and ensure smooth patient admissions.

Interpersonal and Soft Skills

• Clear verbal and written communication is vital for explaining procedures, answering questions, and interacting with patients, families, and healthcare staff.
• Customer Service Orientation providing a positive, empathetic experience for patients.
• Flexibility to adjust to changing procedures, software updates, and varying patient volumes is important for ongoing effectiveness6.

Scheduling and Appointment Setting

Teamwork and Collaboration

Basic Medical Knowledge