Patient Services Support Representative (Part-Time)

Do you want to help people see better, look better, and feel better?

We are seeking applicants for the part-time position of Patient Services Support Representative to join our front desk team. This role serves as a liaison between patients, providers, and referring offices by greeting and assisting patients, answering phone calls, verifying insurance eligibility, updating patient information, collecting payments, scheduling appointments, processing referrals, and maintaining accurate patient records. 

ABOUT EYE-Q

Consistently ranked one of the top ten “Best Companies to work for in Central California” since 2006, EYE-Q Vision Care proudly serves the California Central Valley. We are a fast-paced, highly complex practice and offer several specialty services to our patients. Our team of ophthalmologists, optometrists, and professional support staff handle all aspects of eye/vision care, from general exams to complex surgeries. We are looking for individuals who are enthusiastic, energetic, and passionate about providing excellent care to our patients while treating fellow coworkers with dignity and respect.

WHAT YOU'LL DO

• Greet patients, visitors, vendors, and callers in a courteous, professional, and customer-focused manner
• Maintain effective communication with Scheduling Coordinators, Master Schedulers, providers, and other departments 
• Answer and direct incoming calls in accordance with established telephone and quality assurance standards 
• Intake patient requests for forms and medical records requests, directing them to the appropriate staff for completion 
• Triage walk-in patients and schedule appointments as appropriate
• Process and coordinate patient referrals 
• Cover both check-in and check-out functions 
• Maintain accurate patient records and documentation within the practice management system 

SCHEDULE: Part-time 20 hours per week (may jump to full-time hours temporarily to cover a leave of absence) 

WHAT WE OFFER

• Competitive pay
• Annual scrub vouchers
• Paid vacation, holidays, and sick time
• Employee discounts (glasses, contacts, and other cosmetic services)
• Birthday and milestone anniversary gifts
• Employee assistance program
• Employee appreciation events

We will review applications until the position is filled. The pay rate will be determined based on skills, experience, and certifications/education.

FOR MORE INFORMATION ABOUT EMPLOYMENT AT EYE-Q VISION CARE, OR TO VIEW ALL OF OUR OPENINGS, PLEASE VISIT: https://eyeqvc.com/careers/

KNOWLEDGE, SKILLS, AND ABILITIES

•  Exceptional customer service and communication skills 
•  Ability to use or learn computer programs such as Microsoft Excel, internet, e-mail, and NextGen 
•  Ability to manage stress and remain composed in a fast-paced environment 
•  Bilingual in Spanish (preferred) 

EDUCATION AND EXPERIENCE

• High school diploma/GED
• Minimum of 2 years’ clerical or call center customer service experience in a medical setting 
• Experience with NextGen (preferred)