Patron Services Clerk

Description

The Carol Stream Public Library is looking for a reliable and dedicated part-time team member with the availability to work rotating weekends, in addition to two evening shifts during the week. Part-time employees receive 3 paid holidays, 2 additional floating holidays, and accrue paid leave. Part-time employees are eligible to enroll in vision benefits and can participate in an optional retirement investment fund.    

Position Summary:

Performs the full range of circulation services and a variety of clerical procedures with a focus on successful customer interaction

Essential Job Duties and Responsibilities:

• Welcome visitors and respond to inquiries

• Monitor incoming telephone calls and route accordingly

• Monitor chat for curbside pickup of available materials

• Deliver materials for curbside pickup

• Perform Library materials check-in, check-out, renewals, placing and processing of holds

• Assess the condition of returned and transited materials for review

• Register, renew and maintain patron accounts

• Sorts, shelves, relocates, and searches for library materials

• Retrieve returned materials from book drop

• Reads shelves for accuracy of order, re-shelving materials as needed

• Explain account and borrowing policies to customers and staff

• Assist customers in the use of Library equipment

• Records transactions for statistical purposes

• Performs other duties as assigned

Requirements

Education:

• High school diploma or equivalent required

Experience:

• Two years customer service experience preferred

Knowledge, Skills and Abilities:

• Strong customer service orientation

• Ability to handle cash and credit transactions

• Ability to interpret and execute detailed procedures

• Interpersonal skills using tact, patience and courtesy

• Attention to detail, accuracy and organization

• Works collaboratively as a member of a team and independently with minimal direction

• Uses verbal, written and electronic communication effectively • Proficient in using a personal computer and office productivity software

• Applies basic problem-solving to a variety of situations

Working Conditions/Physical Requirements:

• Multiple daily collection of materials from inside and outside book drop in varying temperature and weather

• Ability to, bend, stoop, carry, reach, pull, push and lift up to 20 pounds