Patron Services Representative PT

Description

Position Summary:

The Patron Services Rep is responsible for providing high quality service in a professional, timely manner by communicating, coordinating, and cooperating with others to attain Omaha Performing Arts goals.

This position will sell and reconcile ticket sales by way of various sales channels (telephone, walk up, Internet) with a patron-friendly and solution-oriented demeanor. Responsible for weekly, time-sensitive department projects assigned by the Patron Services Manager. Must uphold O-pa Core Values of Team, Inclusion, Trust, and Integrity.

Position Duties and Responsibilities:

• Processes ticket transactions (single, subscription, ticket exchanges, etc.) on Tessitura (online, integrated ticketing software).
• Balances daily ticket sales and works with other Patron Services Representatives when balancing their daily ticket sales.
• Patron Services:
  • Upholds ticketing policies and procedures including, but not limited to; ticket sales, refunds, exchanges, lost-stolen tickets and Internet ticketing.
  • Upholds customer service policies and procedures.
  • Professionally represents O-pa when solving patron service issues and/or complaints.
  • Represents O-pa expertly while working with constituent groups who use O-pa box office services (Ticket Omaha).
  • Responds with sensitivity and professionalism to the practical needs of patrons and O-pa staff in all interactions.
• Continually learns current and/or new systems, policies and procedures.
• Stays abreast of new program developments.
• Provides effective service to patrons.
• Processes patron transactions including, but not limited to; low level gift processing, address updates and entering new patron records into the system.
• Completes weekly departmental projects in a timely manner as assigned by the Patron Services Manager.
• Effectively functions as a member of the Patron Services team.
• May be required to perform other duties as assigned.

Requirements

Minimum Experience and Qualifications:

• Two (2) years prior customer service experience.
• Ability to efficiently and accurately handle cash transactions and reconciliation.
• Proven ability to work well with others in a team-based environment.
• Proficient in Microsoft Office Products (Word, Excel, Outlook, Access and PowerPoint).
• Proficient in using personal computer hardware and software.
• Excellent communication and interpersonal skills.
• Bilingual Spanish Preferred.
• Requires evening and weekend availability.

Minimum Education Requirements:

• High School Diploma or equivalent (GED).

Physical Demands:

• No physical exertion required.
• Required to sit for long periods of time.
• The noise level in the work environment is moderate.

Equipment/Machinery Used:

• General office equipment (computer, telephone, fax, copier and printer)