Person in Charge - Part-time (20-25 hours per week)

Person in Charge Description PAY RATE LEVEL: Two (2) $18.25 - $21.00 per hour REPORTS TO: Store and Front End Managers SUPPORTS: All Departments CUSTOMER SERVICE RESPONSIBILITIES • Provide exceptional customer service as identified in Feather River Food Cooperative Service Standards • Take the initiative to improve knowledge of Feather River Food Cooperatives product line and demonstrate the ability to answer or research customer questions. • Promptly respond to customer inquiries, comments, and complaints in a professional manner, with manager assistance when needed. • Alert your supervisor of issues affecting product quality, service or equipment malfunctions. • Perform other duties as assigned by management. GROCERY AND PRODUCE DEPARTMENT SUPPORT • Learn and stay current with all delivery schedules and ensure that the receiving area is prepared for incoming deliveries. • Assist with deliveries to ensure they are received promptly and accurately, and all products and invoices are routed to the appropriate areas. • Handle damaged/or mis-picked items using established procedures. • Be alert to incorrect pricing at all times. • Be familiar with the plan for back stock storage and develop systematic knowledge of goods in back stock; alert manager if back stock is not rotated according to department practice. • Follow guidelines established in the grocery department to ensure the department is fully stocked at the expected rate. • Participate in inventory counts, ensuring accurate inventory of departments. • See that unsellable items are properly disposed of. Keep accurate shrinkage records. • Maintain well organized back stock to minimize loss and out of stocks on the retail floor.