Help Us Lead with Heart — and Keep Tails Wagging

What You’ll Be Doing

• Support sitters during visits by providing knowledgeable, real-time advice on pet behavior, care routines, and safety concerns
• Be on-call and available during our service hours (Monday–Friday, 7am–9pm EST) to respond promptly to staff needs, issues, or emergencies
• Assign and manage the daily pet care visit schedule using our online system (Precise Petcare)
• Monitor visit journals, GPS check-ins, and schedule compliance to ensure top-quality care and consistency
• Answer client phone calls, emails, and texts promptly with professionalism and warmth
• Confidently handle prospective client inquiries, explain our services, guide them through next steps, and address any questions or concerns to help convert them into clients
• Lead staff with 1:1 coaching, performance reviews, and staff issue documentation
• Organize and co-lead virtual staff meetings — schedule them, create the agenda, and actively participate as a leadership voice
• Track onboarding progress for new hires and conduct check-ins to support a successful start
• Post helpful updates and training tips to staff in Slack and submit weekly team summaries
• Track and allocate tips and bonuses
• Help maintain and update internal SOPs and recommend improvements to streamline our operations

Who You Are

• A warm, confident communicator who feels just as comfortable picking up the phone as writing a thoughtful email
• Experienced in pet care — you have a solid understanding of pet behavior, handling, basic health concerns, and how to guide others through common issues
• Highly responsive and proactive — you don’t let messages sit or problems linger
• Calm and steady under pressure — you know how to assess a situation, prioritize, and stay composed when the unexpected happens
• Detail-oriented and organized — able to juggle multiple moving pieces without letting anything fall through the cracks
• Tech-savvy and able to navigate scheduling software, online tools, and spreadsheets
• Great at organizing and leading others — you enjoy coaching people and helping them succeed
• Passionate about building a role that lasts — you’re looking for a long-term fit

Requirements

• Based in the Charleston, SC area
• Available ~20 hrs/week, Monday–Friday, with on-call availability between 7am–9pm EST
• Must have reliable internet, a smartphone, and a computer
• Legally authorized to work in the U.S. and able to pass a background check
• Minimum 12-month commitment required (we’d love for you to stay for years)
• Minimum of 1 year experience in professional pet care, veterinary, shelter, or training settings is strongly preferred

Compensation & Benefits

• $22/hour starting pay, with potential increases based on performance
• Paid via direct deposit on the 1st and 16th of each month
• Flexible, remote work with meaningful ownership
• The chance to lead a thoughtful, mission-driven team — and make a real impact

About Us