Production & Box Office Assistant

About Us:

16 On Center Chicago owns and operates several live music venues, third-party production, restaurants, bars, and food halls across Chicago and New York. Join the team of one of the country's leading independent promoters.

Our most effective service to our community comes from a team with a diverse mix of minds, backgrounds, and experiences. 16 On Center actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment, without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic information, neurodiversity, disability, veteran status, or any other characteristic protected by law.

Position Summary

As the Production & Box Office Assistant at The Promontory, you will play a key role in creating an exceptional experience for guests, artists, and team members alike. This position requires a passion for music and culture, as well as the ability to handle a variety of responsibilities including guest and artist relations, event setup and teardown, and box office operations. With opportunities for growth, this role has the potential to evolve into a Floor Supervisor/Manager on Duty position.

Additional responsibilities include but are not limited to:

• Engage and interact with guests and artists in a friendly and professional manner.
• Act as the first point of contact for door entry, ticketing, and guest relations.
• Consistently maintain the cleanliness and presentation of the FOH and surrounding areas.
• Serve as an ambassador for the venue and its surrounding neighborhood.
• Handle a fast-paced environment with composure and problem-solving skills.
• Set up, tear down, and move equipment and furniture as needed to accommodate events.
• Operate the Box Office, including cash handling and POS systems.
• Supporting special event operations as needed.
• Coordinating with team members to ensure seamless event execution.
• Addressing guest concerns promptly and effectively.

About You:

• Must have the ability to creatively solve problems under pressure and work independently.
• Detail-oriented and committed to providing excellent service.
• Flexible schedule availability, including weekdays, weekends, holidays, and nights.
• Basic AV and IT knowledge preferred.
• Experience with Toast, EventBrite, and social media platforms is a plus.
• Physically able to stand, sit, or walk for extended periods and move objects up to 50 pounds.