Program Assistant

Description

Summary:

The Program Assistant will be responsible for assisting the organization with a variety of daily tasks to ensure successful operations in all areas. The Program Assistant will need to demonstrate the ability to multitask, handle confidential information with discretion, and utilize significant amounts of independent judgment. The Program Assistant works closely with the Director and performs tasks necessary for continued operations – Mission Advancement, Administration, and Programs. The individual is organized, positive, takes initiative, and can handle multiple and varied tasks at a time. 

Position Responsibilities:

• *Assist staff with various administrative and clerical tasks.
• *Serve visitors by greeting, welcoming, and directing them appropriately. 
• *Maintain visitor and client logs
• *Answer or refer visitor inquiries professionally and courteously. 
• *Coordinate with volunteers Food Pantry and Clothes Closet operations.
• *Assist with data entry and client intakes as requested by staff.
• *Make copies and organizing client files when requested by staff. 
• *Refer clients for supplemental services as appropriate. 
• *Collaborates with Parent Educator to monitor and track program data, outcomes and outputs
• *Assist with initial enrollments virtually, over the phone, and/or in person.
•  Work as an active member of Family & Children’s Services by assistance with setting up/planning meetings, events, and/or workshops, i.e. sorting/organizing donations, assembling supplies, incentives, educational materials, etc 
• Protect the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations      or results of any investigations, and financial information
• Adherence to the Code of  Conduct and the Faith and Moral is mandatory 
• Take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and  Vision of the organization.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Must complete all required professional development assigned in a timely manner
• Other duties as assigned by Director.

Competencies:

 Adaptability 

 Customer Service 

De-escalation

Critical Thinking 

Empathy

Requirements

Minimum Qualifications: 

• Education
  • Bachelor’s Degree preferred, High School diploma/GED required
• Experience
  • Minimum of 3 years’ experience in a professional administrative or related capacity. 
• License and Credentials
  • Reliable transportation
  • Valid Driver’s License, with a clean driving record 
  • Valid Vehicle Insurance

Minimum Knowledge and Skills: 

· Proficiency with MS Office Suite (Word, Excel, Sharepoint, Outlook)

· Must be detail oriented, organized, self-motivated, work well independently and on a team;

· Must have good written and verbal skills;

· Must have good critical thinking and problem solving skills.

· Bilingual in English/Spanish preferred

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org. You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.