Program Assistant- Dress for Success Greater Lackawanna

Job Title: Dress for Success Greater Lackawanna Program Assistant

Job Type: Part-time, up to 15 hours/week

FLSA Status: Hourly/Non-Exempt

Location: Scranton, PA

Reports To: LEAD Center Manager

Outreach Culture: Outreach's mission statement states, "With respect for the individual and with the highest professional standards, Outreach – Center for Community Resources offers a variety of programs that promote family stability and economic self-sufficiency."

We strive to embody this mission in our employment as well. At Outreach, you will find an environment where you are family, and family comes first. We are an organization with 35 years of serving the community and are expanding our services to meet the growing needs in our service area.

Outreach Benefits: We proudly offer the following benefits to eligible employees:
· Generous paid time off (PTO)
· 401k plan
· Bereavement leave time
· Flexible work arrangements

Outreach’s Mission and Values:

·Staff at Outreach are expected to adhere to and embrace Outreach’s mission and values.

Our mission, as stated above, is to promote family stability and economic self-sufficiency for our participants.

·Our Values drive how we approach our mission.

·Our Values drive how we approach our mission. These include:

·Respect for the individual·Upholding the highest professional standards

·Belief that Relationships, Connections, and Belonging matter

·Providing hope for the future

As an Outreach Team Member, we expect that all staff have the shared responsibility to tell our story and share our impact with key stakeholders (funders, board members, volunteers, governing bodies, community partners) – always connecting the programs we deliver with the outcomes and impact we report.

Summary: Responsible for the day-to-day operations of the Dress for Success Greater Lackawanna program, including client scheduling and suiting appointments, inventory management, donation processing, and general administrative support. This position plays a central role in ensuring that clients receive a professional, welcoming experience and that program operations run smoothly.

 Duties:

Client Services and Scheduling
•Schedules and coordinates client suiting appointments, including initial contact following referral receipt
•Greets all clients coming into the space and provides a positive, professional experience throughout the suiting process
•Completes required pre- and post-suiting paperwork with clients, including referral forms, demographic questionnaires, and satisfaction surveys
•Inputs client information into program tracking software
•Conducts client follow-up and maintains communication logs as needed
•This job requires attendance at the office as needed during scheduled hours
•Other duties as assigned
Inventory and Donations
•Sorts, tags, counts, and logs incoming clothing donations per established inventory procedures
•Maintains organized inventory by item type, size, and color
•Tracks items released during suitings and records all inventory movement on monthly count logs
•Manages inventory separately per program requirements for specialized programming as needed
•Schedules and receives donation appointments in accordance with program guidelines
•Processes and logs in-kind donations, including issuing donation receipts and thank-you correspondence
•Coordinates donation pickups and manages donation referrals for items outside program guidelines
Administrative Support
•Performs clerical and administrative duties as assigned

•Maintains Excel spreadsheets and database records for client tracking, donor logs, and reporting

•Assists with the preparation of monthly and quarterly program data as required

•Assists with program events, fundraisers, and community outreach activities as needed

•Performs other duties as assigned

Qualifications:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills/Abilities:
•Strong organizational skills and attention to detail
•Comfortable working directly with clients from diverse and disadvantaged backgrounds
•Reliable, self-directed, and able to manage time and tasks independently
•Good written and verbal communication skills
•Ability to use or learn Microsoft Outlook and Office
•Commitment to Outreach’s mission and the population served

Education/Experience:
High school diploma or equivalent required. 1-2 years of experience in retail, customer service, administrative support, or human services preferred. Experience working with diverse and disadvantaged populations and commitment to Outreach’s mission are required. Excellent written and oral communication skills required.

Computer Skills:
Proficient MS Office skills required, particularly Outlook and Excel. Experience with online platforms, database systems, and social media preferred. Willingness to learn agency-specific software and outcomes tracking systems.

Certificates and Licenses:
Valid driver’s license required. Ability to perform local travel for events. Commitment to ongoing professional development required.

Supervisory Responsibilities:
None

Work Environment:
Work is performed in a boutique/office setting at The Steamtown Marketplace. The environment is client-facing, and a professional demeanor is required at all times. Some local travel may be required for donation pickups or errands.

Physical Demands:
The employee must regularly lift and/or move up to 50 pounds with assistance when processing donations, organizing inventory, and transporting supplies/materials. Frequent standing, walking, reaching, and bending are required.

*Outreach is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to creating an inclusive environment for all employees.