Program Delivery Quality Assurance Monitor

• Workplace Safety
• Roadway Security
• Impairment

Under general supervision, the Instructor Service Specialist is assigned classes state-wide to conduct quality assurance monitoring. Observe and document instructor activities covertly while maintaining an unassuming role as a class participant. Bring concerns to management attention in regard to infractions of policy or procedures within the NSC classroom through completion of written observation reports.

• Learn and understand driver safety course delivery expectations as outlined in the course instructor guides, manual of rules and procedures, and program administrative guides
• Attend various NSC driver safety courses state-wide, covertly posing as a required attendee and participating in all aspects of class as an attendee.
• Observe and record objective information used to evaluate instructors facilitating NSC driver safety courses with regard to contract regulatory compliance, administrative processes, classroom management techniques, and curriculum delivery expectations.
• Complete Instructor Observation Evaluation Input form and written summary of observations for each assigned instructor/class within 24 hours of completion of monitoring.
• Attend scheduled training or retraining, update seminars, round table discussions, and Instructor Service Specialist development seminars as required and scheduled by NSC.
• Perform other related duties as assigned.

• Excellent written and verbal communication skills required.
• Must be a self-starter with the ability to work independently.
• Must display high level of initiative and possess good time management and organizational skills.
• High school diploma or equivalent required.
• Proficient with Microsoft Outlook, Excel, Word, and Powerpoint
• At least 2 years of relevant customer service or call center experience preferred
• Requires prolonged sitting.
• Travel Required (in-state, must have own transportation).
• Ability to make decisions and recommend proposed solutions to customer problems or inquiries.
• Acts independently and uses own judgment in acquiring information while observing Council state mandated classes.
• Uses knowledge of program requirements and promote NSC values. Assures reporting integrity at all times. Determines priorities using judgment, creativity, and knowledge of program & state regulations and requirements to ensure program compliance.
• The hourly rate for this role is $35/hr

• At least 20 PTO days accrued 1^st year and 11 paid holidays
• Flexible work arrangements
• Comprehensive medical, dental, vision, and life insurance plans
• Flex spending accounts for medical and dependent care
• 403(b) & Roth 403(b)  with employer match up to 6%
• Reimbursable training
• Student loan pay down
• Dress for your day