Program Manager

Position Description

The Boys & Girls Clubs of Central Orange Coast is looking for a great leader to join our dynamic team. We are a highly effective, results-driven, mission-focused organization and we need a high-functioning, energetic, organized and committed professional to fill the critical role of the Program Manager.

As Program Manager, you will be responsible for supporting the General Manager with program operations as well as ensure all policies and procedures are in place. The Program Manager will work directly under the General Manager and support with assessing program execution and provide feedback in where areas of improvement could be made. The General Manager will be relying heavily on the Program Manager to be an extra pair of eyes and troubleshoot problems that may arise.

The Program Manager will provide support, on-the-job coaching, and will lead by example to the site staff members. In the event a site is short-staffed, the Program Manager will be expected to step into ratio and cover a group of 20-25 members. The Program Manager will also be responsible for the management of volunteers at the site and will oversee the screening, interviewing, processing, and exiting of all volunteers. The Program Manager will report to the full-time leadership on site in the absence of the General Manager. The Program Manager must be able to take direction from the General Manager and respect the chain of command.

KEY ROLES:

Commitment to Safety

1. Contribute to environment of safety through the learning and implementation and monitoring of all safety-related best practices, policies, and procedures.

2. Promote accountability to safety through consistent observation, adherence to all safety rules and practices and proactive communication among members, parents, peers, and leadership.

3. Obtain and maintain Mandated Reporter training and complete annual Child Abuse Prevention training.

4. Complete training and participate in all Emergency Preparedness protocols including drills and communication practices.

DISCLAIMER: The Boys & Girls Clubs of Central Orange Coast requires a 4-point background check for all employees before hire and during employment that includes social security verification, local comprehensive criminal history search, national comprehensive criminal history search, and sex offender registry search. Per the organization’s Screening & Onboarding Policy, a person is ineligible to obtain employment with the Boys & Girls Clubs of Central Orange Coast if such person has been convicted of any misdemeanor against children or any felony consisting of murder, child abuse, domestic violence, abduction or human trafficking, rape or sexual assault, arson, weapons, physical assault or battery, or drug possession (use or distribution) in the last five years.

GREAT Leadership

• Provide feedback to General Manager for the professional development and coaching plans for each Mentor Professional, maintaining an up to date file with SMART goals.


• Conduct observations and one-on-ones alongside General Manager to provide feedback to Mentor Professionals.


• Work with General Manger to ensure alignment of goals between the Club and Mentor Professionals.

Quality Control

• Ensures that daily, weekly, monthly, and quarterly facility checklists are being completed by Mentor Professionals.


• Communicates program/facility updates to Mentor Professionals and ensures new policies and procedures are being executed.


• Communicate program/facility concerns to General Manager as well as proactive solutions.

Volunteer Management

• Responsible for the onboarding and management of volunteers.


• Responsible for reporting hours and impact to General Manager and corporate office.


• Cultivate volunteer relationships and recognition.

Membership and Attendance

• Monitors member attendance daily to ensure attendance targets are being met.


• Communicates with General Manager if attendance trends begin to drop below target.


• Collaborates with leadership team to implement strategies to recruit and retain members.

Finance Management

• Responsible for ensuring cash received matches Cause Payments daily.


• Works with Front Desk/General Manager to ensure all items are correctly entered under the appropriate general ledger code.


• Supports with the preparation of weekly deposits.

Additional Responsibilities

• Responsible for updating community boards and content.


• Intentionally strengthen the relationship with parents by always being present in front during dismissal.


• Assumes other duties as assigned.

Qualifications:

• A minimum of 48 college units, bachelor’s degree preferred.


• A minimum of one year work experience in non-profit/out of school time programming.


• A track record of developing talent, coaching and mentoring people, developing and implanting strategy.


• Demonstrated ability to organize, direct and coordinate Impact; in personnel supervision, the recruitment and retention of key personnel; facilities management; and budget management.


• Strong communication skills, both verbal and written.


• Ability to manage multiple tasks and to develop solutions to problems with limited supervision.


• Strong interpersonal skills, ability to work with a variety of constituencies, both inside and outside the organization.


• Ability to establish and meet deadlines.


• Demonstrated sound judgment, tact and willingness to take initiative.


• Proficiency in Microsoft Office-based computer programs.


• Must report suspected child abuse in accordance with California law.


• Must be authorized to work in the United States.


• Have a drive to work with a diverse group of students from different socio-economic backgrounds and levels of educational preparedness.


• Exhibit the characteristics of strong leadership, patience, effective communication, and a consistent desire to learn and execute new programs.


• Time management, planning, and organization skills.


• CPR & Basic First Aid certified preferred (provide proof upon interview).


• Proof of negative TB Test valid within the past 3 years from hire date.