Provo Marriott Hotel Guest Service Rep

Description

Job Title: Hotel Guest Service Representative

Job Summary:

We are seeking a friendly and professional Hotel Guest Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a pleasant and memorable stay. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Key Responsibilities:

- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.

- Assist guests with check-in and check-out procedures efficiently and accurately.

- Address guest inquiries and resolve any issues or complaints in a timely manner.

- Provide information about hotel services, amenities, and local attractions.

- Maintain accurate records of guest information and transactions.

- Collaborate with other hotel departments to ensure guest satisfaction.

- Handle phone calls and respond to emails regarding reservations and inquiries.

- Process payments and manage cash transactions securely.

Skills and Qualifications:

- High school diploma or equivalent; additional hospitality training is a plus.

- Previous experience in customer service or hospitality preferred.

- Excellent verbal and written communication skills.

- Strong problem-solving abilities and attention to detail.

- Ability to work in a fast-paced environment and manage multiple tasks.

- Proficient in using computer systems and hotel management software.

- A positive attitude and a commitment to providing outstanding guest experiences.

We are an equal opportunity employer and welcome applications from all qualified individuals. If you are passionate about hospitality and enjoy working with people, we encourage you to apply for this exciting opportunity.