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West Chester Veterinary Medical Center is growing, and we’re looking for talented, kind, positive, and driven Client Service Representative to help us build a strong, supportive team within our general practice.
We are passionate about providing excellent medicine while maintaining a friendly, collaborative, and upbeat work environment. With recent management changes, this is an exciting time to join our hospital as we focus on growth, team development, and reaching our full potential—without losing the close-knit culture we value.
Position Overview
- The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assists with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Assists with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications (Required)
- High school diploma or GED
- May consider an equivalent combination of education, certification, training, and/or
experience - Knowledge of clerical procedures such as alphabetizing files and records
- Ability to provide great customer service in a courteous, prompt, and efficient manner
- Ability to perform cashier duties accurately
- Ability to multitask and pay close attention to details
- Must be flexible with scheduling and able to work some weekends and holidays
- Depending on functional area of assignment, tasks may involve extended periods of time at a
keyboard or workstation and/or extended periods of time standing and/or walking - May involve some climbing, balancing, stooping, kneeling, crouching, or crawling
- Some tasks involve the periodic performance of moderately physically demanding work,
usually involving lifting or carrying moderately heavy animals (up to 50 pounds)
Preferred Skills (Nice to Have)
- 2 years veterinary medicine experience
- Familiar with cornerstone software
Schedule
- 10AM-3PM from Monday through Friday
- Some availability is sufficient, but Wednesdays and Fridays are needed.
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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