PT Floral & Gifts Customer Specialist

Description

Job Summary

The Floral and Gift Customer Specialist provides a warm and welcoming experience for guests exploring Mackenthun’s Floral and Gift selections.  This role focuses on exceptional customer service, product knowledge, and gift presentation while supporting store events and daily department operations. This is a part time position, approximately 15-20 hours per week and will include evenings and weekends.

Key Responsibilities

Guest Engagement and Service

• Greet customers and assist with selecting floral arrangements, plants, and gifts for every occasion
• Provide product recommendations based on customer preferences and occasion type
• Answer phones, take orders, and ensure all order details are accurate and fulfilled in a timely manner
• Handle returns or concerns with a service-first approach that builds lasting customer relationships

Gift Presentation and Merchandising

• Wrap, package, and present floral and gift items attractively for pickup and delivery
• Maintain well-stocked displays of floral gifts, candles, plush, balloons, and accessories
• Assist in creating themed gift bundles and seasonal displays
• Monitor and restock shelves to ensure a fresh and inviting presentation

Support and Coordination

• Help prepare and stage daily floral deliveries
• Collaborate with team members during peak seasons and events
• Maintain cleanliness and organization in work and retail areas.

Requirements

Qualifications

• Prior customer service or retail experience preferred
• Friendly, helpful, and confident in engaging with guests
• Strong attention to detail and ability to follow through on orders
• High School Diploma or Equivalent Required

Working Conditions and Physical Demands

• Frequent standing, bending, and lifting up to 40 pounds
• Use of point-of-sale systems, phones, and packing tools
• Extended periods in refrigerated environments
• Use of floral tools and exposure to cleaning agents