Part-Time Receptionist Hourly Rate: $18.00 - $20.00 DOE
Pawsperity opened its doors in January 2016 as the country’s only nonprofit grooming school. Our mission is to empower families to become self-reliant through job training, life skills, and practical solutions to end their cycle of poverty.
Position Purpose: The Part-Time Receptionist supports the Grooming School and is responsible for ensuring a positive customer service experience and smooth interactions. The scheduled hours are Tuesday – Friday 8:00am – 1pm. Possible additional hours will be available to cover when the Manager is out on PTO.
Essential Responsibilities include: Reception Duties • Greet and check in/out clients and their dogs in a professional and friendly manner. • Answer phone calls, respond to emails, and manage appointment scheduling. • Handle payments, invoices, and maintain accurate records of services rendered. • Provide information to clients about services, pricing, and policies. • Address client inquiries, concerns, and requests promptly and effectively. • Ensure the front desk, waiting area, and kennel spaces are tidy, welcoming, and well-maintained. • Assist with the opening and closing procedures of the facility.
Customer Service • Build and maintain positive relationships with clients, ensuring a high level of customer satisfaction. • Update pet owners on their dog’s experience, behavior, and any notable incidents during their stay.
Minimum Requirements:
Experience working as a groomer or at an animal care facility, preferably with dogs
Understanding of different dog breeds and breed standard trims
Experience with scheduling/reception
Exceptional customer service skills
Knowledge of Microsoft Office Suite
Experience using Gingr software, preferred
Multi-tasking with strong time management skills
Benefits:
Employee Assistance Program
Paid sick time. Earn 1 hour for every 30 hours worked.
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