PT Refugee Generalist

Description

Summary: Under the supervision of the RRS Senior Director, the Refugee Generalist is responsible for assisting with the Closeout of all Safe Passages, Home Study and Post Release Services (HS/PRS) program client case files since its conception. Follow the guidance provided on records management practices per federal rules & regulations. Prepare clients records to be turned over to the ORR Records Management (RM) Team due to program closure. Coordinate the transfer of UAC Records from the operational program site and move to the Federal Records Center, for the RM Team to assume custody of records upon site closure.

Position Responsibilities:

• *Knows how to retrieve client data and reports in UC Portal and/or MRIS. 
• *Ensures that each case file contains all required documents outlined on the Case File Checklists.
•  *Ensures that proper referrals were made to appropriate internal and external service programs.
•  *Reviews and maintains accurate and up-to-date client files, including: intake, assessments, filing and other required paperwork.  
•  *Ensure that the HS/PRS Program Closure Checklist is followed for case file transfer purposes.
•  Completes weekly schedule, bi-weekly time sheets and monthly mileage, etc. 
• Ensures effective communication with program staff, peers and agency leadership. 
• Ensures services are delivered in accordance with agency culture, mission, vision, and values. 
• Must be sensitive to the service population’s cultural      and socioeconomic characteristics.  
• Adhering to safety training and protocols on a daily basis, and taking precautionary Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others. 
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information. 
• Adherence to the Code of Conduct and the Faith and Moral is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Must complete all required professional development assigned in a timely manner.
• Other duties as assigned by immediate supervisor.

Competencies:

Customer Service

Communication 

Integrity/Honesty

Technology

Results Oriented

Requirements

Minimum Qualifications: 

• Education
  • Bachelor’s degree preferred but not required; or equivalent of 2 – 4 years’ experience in a social service environment that       demonstrates a sensitivity and appreciation for diverse cultural populations.
  • Bilingual skills in a common client language are preferred but no required.

 License and Credentials

• Reliable transportation
• Valid driver license; Valid vehicle insurance
• Must have clean driving record
• Currently cleared a criminal background check (both federal and state), within the past 5 years and can provide a copy.
• Currently cleared a Child Abuse and Neglect (CA/N) check, within the past 5 years and can provide a copy.
• Has completed ORR’s required 40 hours of training for HS/PRS program, and can provide proof.

Minimum Knowledge and Skills: 

• Knowledge of Federal Contracts and Grants. (Specific knowledge of HS/PRS – ORR Federal Grant).
• Knowledge of Program Manuals and Operational Guidelines. (Specific knowledge of HS/PRS – ORR POM).
• Knowledge of client files documentation and record keeping. (Specific to UAC HS/PRS).
• Skilled in using personal computer, various software, email and internet.
• Must have clean driving record.
• A solid grasp of file documentation and record keeping.
• Knowledge of the use of Drop Box for uploading and transferring case files.
• Must be detail oriented, organized, self-motivated, work well independently and on a team.
• Must have good written and verbal skills.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org. You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.