PT - Visitor Services and Membership Associate

Salary :

$17 - 17 hourly

Company : Tawani Enterprises

Job Type : Part-Time

Somers, Wi

Job Description - PT - Visitor Services and Membership Associate

The Visitor Membership Services Associate will be responsible for operating the main visitor information and sales desk of the Museum & Library, located at the Museum & Library’s public entrance. They must present a professional, approachable, helpful, and competent demeanor. The Visitor and Membership Associate will provide customer service to patrons by answering questions, directing people to resources within the Museum & Library to aid them in their visit, promoting gift shop, programs, and membership as well as assist in other duties as assigned.

POSITION DESCRIPTION:

14-21 hours/week with a set schedule of Thursday through Saturday from 9:30 AM – 4:30 PM and availability to cover events/other shifts as necessary
Interest in history or museum studies preferred
1 – 3 years’ experience working in customer service, retail or sales in a nonfood setting
Intermediate computer software skills – Microsoft Office products, internet research ability, and web.
Personable, articulate, dependable, organized, and attentive to detail.
Proficiency in cash handling
Familiarity with POS preferred
Excellent communication skills
Availability on weekdays, weekends, some evenings, and some holidays

ASSIGNED RESPONSIBILITIES AND DUTIES

Promote and assist with membership enrollment
Assist with member data input and tracking in our member and donor database. Some basic clerical membership assistance as assigned.
Maintain clean and proper appearance of all front-of-house environments
Complete accurate payment process and reconcile cash drawer
Gain and use museum and collections knowledge to better assist patrons
Learn script to lead guided tours
Perform opening and end of day duties
Serves as reception for VIP visitors, vendors, and other planned visitors by pleasantly greeting guests and notifying the Executive Assistant or appropriate staff upon arrival.
Assist during special events
Answer general inquiries related including those related to membership, screen, and direct incoming phone calls.
Acts as first line of troubleshooting support for membership website issues.
Other duties as assigned

#ZR

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PT - Visitor Services and Membership Associate

Job Description - PT - Visitor Services and Membership Associate

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