Quality Assurance Specialist- Administrative (Part-Time)

Join the Duro-Last team, a brand of Amrize Building Envelope and the world’s largest manufacturer of custom-fabricated commercial roofing solutions. 

Were seeking a Quality Assurance Specialist- Administrative (Part-Time) who's ready to be part of an innovative, people-first brand shaping the future of the roofing industry.

ABOUT THE ROLE 

Duro-Last Roofing, the world’s largest manufacturer of prefabricated roofing systems, is seeking a Part-Time Warranty & Service Administrator to join our team at our Company Headquarters in Saginaw, Michigan. We’re looking for a highly organized, customer-focused coordinator to support warranty processing, customer communication, and daily operations.

In this role, you will play a key part in ensuring accurate warranty documentation, coordinating service-related requests, and delivering exceptional support to both internal teams and external customers. The ideal candidate is detail-oriented, proactive, and capable of managing multiple tasks in a fast-paced, team-oriented environment.

This is a part-time, hourly position. The role reports to the Quality Assurance Administrative Supervisor.

WHAT YOU’LL ACCOMPLISH

• Handle incoming phone calls, direct inquires appropriately, and resolve issues


• Support efficient day-to day operations


• Process inspection requests


• Conduct routine office tasks such as filing and scanning; processing letters, warranties, and emails


• Investigate missing information in company databases to ensure they are complete and accurate


• Create warranty records


• Create warranty transfer documents and process accordingly


• Maintain polite and professional communication via phone, e-mail, and mail to customers, building owners, contractors, and internal department


• Other duties as assigned
   

WHAT WE'RE LOOKING FOR

Education:

High School Diploma or GED is required
 

Required Work Experience:

• A minimum of 2 years’ experience in an office or administrative position


• Working knowledge of Microsoft operating systems to include proficiency in Word and Excel


• Excellent keyboarding skills


• Strong phone/verbal/written communication skills


• Accurate and detail oriented


• Ability to perform in a team-oriented atmosphere

WHAT WE OFFER

• Competitive salary & Bonus Incentive


• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savingsMedical, Dental, Vision, Disability and Life Insurance


• Holistic Health & Well-being programs


• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)


• Paid time off including 12 paid holidays


• Paid Parental Leave (maternity & paternity)


• Educational Assistance Program

#Duro-Last