Quality Control / Shipping Clerk

The Quality Control / Shipping Clerk delivers world-class customer service to all retail customers. He or she performs a final check of all finished sign products and ensures everything is correct before calling the customer to pick up their signs. The Quality Control / Shipping Clerk will box and ship signs when necessary and check in inventory.

The ideal candidate has previous shipping experience, strong computer and internet skills, excellent proof-reading skills and an attention to detail, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES          

• Continuously practices good listening skills with customers, UPS Store team members, and leadership


• Performs a final QA check of all products to verify accuracy and correctness


• Calls customers to arrange pickup of products


• Boxes and ships products when necessary


• Checks in inventory


• Takes ownership of any shipping problems and offers viable solutions


• Provides completed documentation for shipping


• Answers phones courteously and provides accurate, detailed information


• Helps with other Center functions as needed, such as faxing, copying, laminating, and binding


• Maintains a clean and safe working environment


• Performs other duties as assigned

QUALIFICATIONS            

• High school diploma or GED required


• Shipping experience desired


• Strong proof-reading skills


• Good communication and people skills


• Outstanding phone skills


• Strong computer skills, including Microsoft Office and Adobe Suites


• Strong verbal and written communication skills, including spelling and math


• Able to operate a wide variety of business equipment


• Detail-oriented, organized, and able to multi-task


• Prompt, reliable, and responsible


• Able to lift 40+ pounds