Quality Control Specialist

There's a reason we've won so many awards for being one of the best companies to work for! We invite you to apply to join our family, and here's what's in it for you:

• 12 paid holidays
• Competitive compensation
• Benefits, perks, and discounts worth a double-take
• A positive atmosphere and co-workers who truly care
• Enjoyable activities and wellness initiatives
• Work-from-home flexibility

This position will be 20-25 hours per week. The schedule is Monday-Friday, but the hours can be flexible. Hybrid schedule with Tuesdays required in-office at our Operations Center in West Valley City.

Summary: Provides quality control over new accounts, loans, and file maintenance.

Duties and Responsibilities: 

• Accurately and timely complete New Account QC, Loan QC, and/or Account Maintenance QC
• Insure that operational procedures are accurately followed and accounts/loans/modifications are appropriately documented
• Review any modifications for reasonability in an effort to detect any possible internal fraud
• Report QC results/deficiencies to operational staff and management. Follow up on deficiencies. Specifically, insure that critical errors are resolved.
• Create/Maintain procedures for QC function and coordinate QC follow-up procedures with operations staff
• Answer phone calls and respond to e-mails promptly
• This job description is not an exhaustive list of all job duties. Other duties may be assigned at any time.

Qualifications:

• High school diploma or GED required
• At least six months of operational experience in new accounts and loans preferred; it is preferred that work experience be with DFCU so there is a general knowledge of DFCU systems and operations

Competencies: 

• Self-motivated and team player
• Good organizational skills
• Ability to communicate professionally with other employees
• Courtesy, tact, and diplomacy are essential elements of the job
• Ability to research problems and respond with professionalism and so there is understanding and resolution to the question.
• Strong attention to detail; good skills on follow-up and communication with credit union employees
• Ability to complete repetitive tasks with speed and accuracy

Computer/Software Skills:    

• Microsoft Office Suite
• Ability to learn new software easily
• Keyboard and 10-key skills
• Temenos, Nautilus, and Tableau are used in this position, but prior knowledge is not required

Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, age, national origin, disability veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.