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Join CASL as a Receptionist and Make a Difference
Are you someone who thrives on making others feel welcomed, supported, and seen? Join CASL as a Receptionist and become the first friendly face that connects our diverse community to life-changing programs and services. Help us create a positive, professional, and inclusive environment, one visitor at a time.
Your Mission:
The Receptionist serves as the first point of contact for clients, customers, and candidates, representing the organization with professionalism and warmth. This role plays a crucial part in ensuring a welcoming environment for all visitors while managing front desk operations efficiently. By greeting guests, answering inquiries, and directing individuals to the appropriate departments, the Receptionist helps create a positive first impression that aligns with the organization’s mission to provide exceptional service and support to the community. Additionally, the Receptionist maintains security protocols and supports administrative tasks to ensure smooth daily operations.
About CASL:
Founded in 1979, CASL is the largest and most comprehensive community-based organization in the Midwest, with deep roots in serving Asian Americans and a commitment to welcoming all. With over 45 years of experience, CASL supports individuals and families across four essential areas: health, human services, education, and advocacy. From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago-area residents build healthy, stable, and empowered lives.
To hear about:
Make a Difference, and Get the Support You Deserve
We value your expertise and commitment, and we invest in both. From competitive pay and comprehensive benefits to a culture that puts people first, you’ll be supported while doing work that matters.
Scroll down for full details on hourly rate and what it's like to be part of CASL.
What You’ll Impact
As a receptionist, you will be the face and voice of CASL, creating a warm, professional first impression that reflects our mission and values. Your presence will directly shape each visitor’s experience, helping build trust and connection with the diverse community we serve.
Key Responsibilities:
- Client and Visitor Engagement: Greet clients and visitors in a courteous and professional manner, gather necessary information, and direct them to the appropriate staff or services, ensuring a positive and welcoming experience.
- Phone and Communication Management: Provide professional and courteous communication by answering, screening, and forwarding calls, and offering accurate information to clients and visitors in person, by phone, or email.
- Maintain Reception Area: Ensure the reception area remains safe, tidy, and comfortable for clients and guests, creating an inviting atmosphere.
- Mail Management: Record all outgoing mail and sort incoming mail, ensuring timely distribution to the appropriate departments.
- Information Distribution: Organize display racks and handout materials to ensure visitors have access to relevant program information.
- Department Communication: Coordinate with departments to communicate program events and share information as needed.
- Administrative Support: Perform clerical duties such as filing, photocopying, and sorting, and assist with other administrative tasks as requested.
- Security and Safety: Maintain safety protocols by complying with procedures, rules, and regulations, and monitor the visitor logbook for security purposes by following CASL safety procedures or guidance of Safety and Security Manager
- Documentation and Reporting: Document and communicate actions, irregularities, or any ongoing needs to ensure smooth operations.
- Directory Management: Maintain and update the company directory to ensure current contact information for staff and departments.
What You Bring - To thrive in this role, you should have:
- High school diploma or equivalent (GED)
- Minimum of 1–3 years of experience in reception or customer service roles required. Hospitality background is a plus. Demonstrated strength in interpersonal and communication skills.
- Demonstrated ability to manage multiple responsibilities while serving diverse client populations in a professional setting.
- Bilingual proficiency in spoken and written English and Chinese (Cantonese Mandarin and/or Toishanese)
- Basic computer proficiency, including data and Microsoft 365 (Word, Excel) is preferred, or a willingness and ability to learn.
- Strong verbal and written communication skills, with the ability to interact professionally with clients, staff, and visitors.
- Demonstrated commitment to delivering high-quality, client-centered service with professionalism, empathy, and attention to detail.
- Ability to maintain a tidy and organized reception area while managing multiple tasks efficiently.
- Knowledge of safety protocols and procedures, with the ability to monitor and maintain security at the front desk.
Education and Experience:
Skills and Knowledge:
Physical Demands:
- Must be able to remain in a stationary position (sitting or standing) for extended periods, with occasional movement. Occasionally moves objects weighing up to 20 pounds.
Environment and Scheduling:
- Standard business hours, Monday through Friday (7:00 am - 7:00 pm), with no more than 8 hours per day, minimum 25 hours a week, with flexibility to work additional hours, including weekends, as necessary.
Compensation & Benefits:
This position offers an hourly rate of $16.60 per hour, reflective of experience and qualifications.
Why Choose CASL:
Inclusivity: Join an organization that values mutual respect and acceptance, fostering a culture of inclusivity.
Empowerment: Support staff empowerment through skill development and growth opportunities.
Collaboration: Be part of a workplace that thrives on collaboration and teamwork.
Transformation: Envision and realize transformative changes in people, processes, and policies.
Resiliency: Work with a dynamic workforce and model resiliency to achieve collective strengths.
Join Us and Make a Difference:
Join us at CASL, where together, we create a brighter future for our community.
Thank you for your interest in joining our team! Each resume is reviewed personally by our dedicated team members, not AI. This thorough and thoughtful evaluation process may take a bit of time, so we kindly ask for your patience. Rest assured, we will get back to you as soon as we have an update on your application status. We appreciate your understanding and look forward to reviewing your application.
At CASL, we believe that diverse perspectives fuel innovation and drive success. If you're excited about the opportunity but unsure if you meet every requirement listed, we still encourage you to submit your application. Our company culture thrives on the unique talents and experiences that each individual brings to the table. We're looking for the right fit, and that goes beyond a checklist of qualifications. Join us in shaping a dynamic and inclusive team where your skills and contributions truly matter.
CASL is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
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