Receptionist

Sands Kia is seeking a Cashier/Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls to the dealership, determine the caller's business, and direct them to their destination. This position will also be responsible for basic accounting skills and knowledge of routine accounting functions in both accounts receivable and accounts payable. 

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system


• Receive cash, checks, and credit card payments from customers and record the amount received on the repair order and/or counter ticket


• Make change accurately and issue receipts to customers


• Answer phones and direct consumers to the proper department, and follow up promptly


• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution


• Operate the switchboard telephone system


• Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time customers spend on hold.


• Assist the managers with various clerical duties as needed


• Be friendly, professional, courteous, and efficient when working with all customers and employees


• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with the Microsoft Office suite is a plus


• Available to work flexible hours on weeknights & weekends


• Ability to communicate customers' interests, needs, and requests to management and sales personnel


• Professional personal appearance


• Clean driving record