Receptionist

 At Rise, we believe that everyone deserves opportunities to live a life filled with purpose and pride. In our employment, housing, and life-enrichment services, we support people to set and achieve their personal goals. As a nonprofit, every Rise team member is driven by our mission. That shared commitment is the foundation of a workplace that embraces a culture of learning and growth by offering extensive training, competitive salaries, and a fun work environment. We are an inspiring leader in disability services that wants to make a real difference in people’s lives! 

Position Summary

The Receptionist provides administrative and clerical support at Rise’s Administrative Office. This position manages incoming calls and greets guests upon entrance to the office. The receptionist is a key role at the assigned site and interfaces with staff, members of the community, and persons served and their families. 

Responsibilities

• Communicate clearly; listen to others; write effectively; establish relationships; act with integrity; establish trust
• Build and maintain effective working relationships with site contacts including but not limited to senior leadership, the office manager, and administrative teams members
• Manage incoming phone calls, transferring calls and greeting guests upon entrance to the building 
• Maintain daily schedule for common meeting rooms using MS Outlook Calendar
• Disseminate general information about Rise programs and services to callers and visitors
• Sort mail, interoffice deliveries and run postage as needed  
• Assist with preparing materials for meetings and booking rooms as needed 
• Order supplies for the office and keep office supplies regularly stocked
• Additional tasks or projects as assigned, which may include filing, organizing, light cleaning, bulk mailings, digital file management, etc. 
• This position has the opportunity to support multiple administrative departments. Additional projects may be available based on areas of interest

Key Competencies

• Service-focus – focus on customer (internal and external) needs
• Interpersonal skills – positive behaviors; build relationships; value diversity; manage disagreements; act with integrity; demonstrate adaptability; show work commitment
• Self-management – use time effectively and efficiently; concentrates efforts on the most important priorities; adeptly handles several tasks at once.
• Compassion – genuinely cares about people; is available and ready to help; demonstrates real empathy with the joys and pains of others
• Perseverance - pursues tasks with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; steadfastly pushes self and others for results.

Required Education, Experience, and other Qualifications

• At least one year of experience as a receptionist or similar role. Can include experience gained through internships and volunteerism.
• Effective multi-tasker in busy environments 
• Excellent organizational skills 
• Proficient with Microsoft Office software (Outlook, Word, Excel, Teams, OneDrive, etc.)
• Maintain confidentiality 
• Friendly demeanor 
• Ability to sit and use a computer for up to 8 hours/day 
• Strong problem-solving skills and attention to detail
• Ability to engage a diverse population and react in a positive way to unpredictable situations 
• Current, valid driver’s license
• A driving record that demonstrates safe, legal driving habits
• Compliance with Rule 11 and MVR background check required
• Previous experience practicing person-centered practices with people with disabilities or other barriers to employment

Work Environment

• This position primarily works on site during normal business hours, 8-10 hours per week. Can discuss if candidate would prefer a fixed or variable schedule. Would prefer a candidate who can schedule to work additional hours as needed. 
• May require some travel to other Rise locations around the Twin Cities area
• Remote meetings take place over Microsoft Teams, and this is the primary platform for collaboration and communication across the organization.

Benefits

• Wage: $17.86 - $18.39 per hour depending on qualifications
• Medical insurance - single employee coverage less than $90/month
• Dental insurance less than $17/month
• Vision insurance
• 401(k) with a 100% vested employer match
• Rise sponsored Basic Life & AD &D insurance
• Voluntary Life, Short Term, and Long-Term Disability Insurance
• Flexible Spending Account (FSA)
• Tuition reimbursement and Rise sponsored trainings (i.e., CPR, First Aide, and more) to help you be successful in your role
• Employee Assistance Program
• Paid Time Off (PTO) starts at 16 days during your first year, plus 2 floating holidays, and 48 hours of ESST time per year
• Employee resource groups (i.e., DEI, LGBTQ+, recognition and more).
• A fun team environment that supports your professional development and opportunities for career advancement.
• Rise is a PSLF-eligible employer. Your qualified student loan balance may be forgiven after 120 covered payments.

Are you looking to work with a diverse team of professionals? Do you want to work in a fun environment while supporting others to live a life of possibilities? Then join Rise, Inc.! 

Rise values being a person-centered organization. This impacts how we carry out services for the people we support and our organizational culture. We encourage people's unique individual differences and celebrate the ways our team members contribute to our community. We believe in a workplace informed by differing viewpoints and perspectives created from a diverse team and welcome people of all races, genders, ages, nationalities, religions, sexual orientations, and backgrounds to apply. Our goal is that those we serve, and our team members always feel valued and respected.

EEO/AA