Receptionist

Purpose of Position:

The Receptionist is responsible for representing EO to callers and visitors, providing excellent customer service at EO’s Front Desk.  The Receptionist should receive all callers and visitors in a warm and friendly manner, listening carefully to fulfill their needs efficiently. The Receptionist might assist with administrative tasks to support general office functions.  The Receptionist might provide support for EO meetings and events.

Key Responsibilities and Essential Functions:

• Provide phone and reception coverage during business hours.

• Track front desk usage. 


• Daily vacuum lobby vestibule, wipe down lobby furniture, and dust mop lobby as needed.

• Help prepare for special functions, meetings, and events at EO, as requested.

• Manage incoming deliveries from all carriers to ensure they are received by the correct staff recipients.

• Provide support as needed with tasks associated with the management of Programs, Development, Operations, Marketing, and Administration, as requested.

Experience/Position Requirements:

• Excellent communication skills, both orally and in writing, include listening carefully and interpreting what is being asked/said by callers and visitors.

• Experience handling multiple assignments at the same time.

• Ability to work independently to complete the project/task.


• Ability to solve problems quickly and effectively.

• Ability to establish excellent rapport with co-workers, public, volunteers, and donors.

• Exhibit a professional manner and appearance.
  
  

Work environment

This position is based in the Abingdon, Virginia, office.

Physical demands

While performing the duties of this job, the employee is regularly required to sit and communicate, both verbally and auditorily. Employees are frequently required to use their hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific visual abilities as are necessary for this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Position type and expected hours of work

Employees should be able to work part-time shifts outside and during the EO core operating hours of 8:00 a.m. to 5:00 p.m. and be available for occasional evening or weekend events.

Certificates, licenses, and registrations required

• Valid driver's license and automobile insurance

Required education and experience

• High school diploma or GED.

Preferred education and experience

• Experience working in a customer service role (front desk, hotel receptionist, greeter, etc.)


• 2 - 5 years clerical support experience in a fast-paced environment preferred.   
  
  

Affirmative Action/EEO statement

EO is an equal employment opportunity employer. Qualified applicants will be considered for vacancies without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, pregnancy, childbirth, or related medical conditions, including lactation, age, or status as a veteran or other category protected under applicable state or municipal law. EO will reasonably accommodate the disabilities of qualified applicants to permit them to perform the essential functions of the subject position.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.