Receptionist -Part-time

POSITION PURPOSE:

The Receptionist is responsible for answering and transferring incoming phone calls and serving as the first point of contact for our club members.

 ESSENTIAL JOB RESPONSIBILITIES: 

• Answer incoming phone calls and direct to appropriate person or department.


• Screen incoming phone calls as appropriate and transfer as necessary.


• Serve as the first point of contact for our club members in directing them to their scheduled appointments.


• Knowledgeable of our restaurant menus.


• Take food orders to go for club members.


• Knowledgeable of calendars for all meeting rooms.


• 
  Send daily email communication to in-house departments for daily events
  


• Update and distribute phone extension list as required.


• Sort and distribute incoming USPO mail to in-house mailboxes; take in-house mail for pick up by interoffice personnel


• Assist catering and F&B departments in seating/layout of special events;


• Maintain reservations log through excel and Club Essentials for all special events; communicating status to all departments;


• Ensure printers are fully stocked with paper on a daily basis and replace any low or empty toner cartridges as necessary. Perform other clerical receptionist duties such as filing, photocopying & transcribing.


• Create special events menus approved by catering and F&B departments


• Maintain Lost & Found for non-valuable items.


• Coordinate transportation arrangements for members, ensuring accurate pricing and details.


• Handle spa appointment bookings for nail, facial, and massage services


• Assist with managing barbershop reservations and processing associated charges.


• Provide vehicle gate form & applications for members and employees.

KNOWLEDGE, EXPERIENCE AND SKILLS:

• Minimum 2-3 years of Receptionist or Administrative Assistant experience in a corporate environment.

• Must have extremely polished phone etiquette skills.

• Maintain a professional appearance at all times. This person is a reflection of the club and at times the first impression            someone has of the club.

• Professional interaction with employees, club members and vendors.

• Must have a strong work ethic and be reliable and dependable.

• Build positive working relationships with employees at all levels within the organization.

• Be resourceful and able to work efficiently even if given very little direction and information.

• Able to effectively multi-task and handle multiple projects.

• Exercise sound judgment when making decisions and willing to ask if unsure.

• Able to work additional hours to meet deadlines as necessary.

• Effectively work with minimal supervision.

• Strong attention to detail skills.

• Exceptional communication skills both verbal and written.

• Good problem solver/creative thinker.

• “Can-do” attitude and pro-active.

• Highly proficient in MS office applications: Outlook, Word, Excel, Power Point.

Physical Demands

• Must be able to lift up to 15 lbs. occasionally.

• Must be able to sit at a desk for up to 8 hours per day.  Walking and standing are occasionally required. 

• Length of time of these tasks may vary from day to day and task to task

EDUCATION, CERTIFICATIONS AND LICENSES:

• High school or equivalent education required

• Some college required.

• Associates or Bachelor’s Degree strongly preferred.

GROOMING:

All employees must maintain a neat, clean and well-groomed appearance per CW standards.