Receptionist - Part Time

Fields Mercedes Benz of Orange Park is seeing a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency.  We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization. 

The hours are Monday thru Thursday from 4pm-7:30 and Friday 8:30am -6:30pm

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system


• Receive payments from customers and record the amount received on the repair order and/or counter ticket


• Make change accurately and issue receipts to customers


• Answer phones and direct consumer to the proper department and follow up in a timely manner


• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution


• Operate switchboard telephone system


• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold


• Assist the managers with various clerical duties as needed


• Be friendly, professional, courteous and efficient when working with all customers and employees


• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Ability to communicate customers' interests’ needs and requests to management 


• Professional personal appearance

What We Offer

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services.