Recreation Leader I/II (Service Desk)

GROW AND THRIVE

Do you want to serve your community? Are you a team player? Do you enjoy working in a fast-paced environment? If you said yes to any and all of these, then we want you to be a part of the San Bruno Recreation and Senior Teams!

WHAT WE OFFER

• Flexible work schedules


• Position for all levels of experience


• Fast-paced, fun work environment

GENERAL INFO

Under general supervision, the Service Desk staff provides essential support to the San Bruno RAC by performing front desk operations, assisting members and visitors, and supporting daily facility functions. This temporary, part-time position requires working up to 20 hours per week. The role involves delivering excellent customer service, processing memberships and program registrations, handling payments, and providing information about facility programs and policies. Service Desk staff may also perform facility attendant duties and assist with other tasks as assigned to ensure the smooth operation, safety, and cleanliness of the facility.

UNIVERSAL POSITION DUTIES (Illustrative purposes only)

• Provide friendly and professional customer service to members, participants, and visitors.


• Assist with front desk operations, program registration, and payments.


• Supervise and engage participants in recreational programs, camps, and activities.


• Set up, maintain, and clean activity areas, equipment, and event spaces.


• Monitor facility use and help enforce safety policies and rules.


• Support program operations and collaborate with staff to ensure smooth facility operations.


• Perform other duties as assigned to support programs, events, and the RAC.

SERVICE DESK (Illustrative purposes only)

• Greet members and guests in a welcoming, professional manner and provide excellent customer service.


• Check members and visitors into the facility and verify membership status.


• Process memberships, renewals, holds, and cancellations according to RAC policies.


• Register patrons for classes, programs, and activities offered at the RAC.


• Answer phones, emails, and in-person inquiries regarding facility schedules, programs, memberships, and policies.


• Process payments for memberships, programs, and facility services while following proper cash-handling procedures.


• Provide accurate information about RAC rules, policies, and services to ensure a safe and positive experience for all patrons.


• Monitor access to the facility and help ensure members and guests follow RAC guidelines.


• Address patron questions or concerns and escalate issues to supervisors when necessary.


• Maintain a clean, organized, and professional service desk area.


• Assist with distributing program information, schedules, and promotional materials.


• Support daily administrative tasks including account updates, data entry, and record keeping.


• Work collaboratively with other RAC staff to ensure smooth daily operations of the facility.


• Assist other RAC teams (Facility Attendants, Programs, Aquatic) and assist with other tasks as assigned to support the overall operation of the RAC.

MINIMUM QUALIFICATIONS

Education and Experience

• Graduation from high school or GED equivalent. This provision may be waived if applicant is under the age of 18.


• One year of experience in a job-related field is preferred.

Skills and Abilities

• Provide friendly, professional, and responsive customer service.


• Communicate clearly and effectively with patrons, staff, and supervisors.


• Operate computer systems and process memberships, registrations, and payments accurately.


• Stay organized and manage multiple tasks in a fast-paced front desk environment.


• Work collaboratively with team members and assist other staff or departments as needed to support smooth operations at the San Bruno Recreation and Aquatic Center.


• Ability to obtain a current First Aid and Cardiopulmonary Resuscitation (CPR) certification.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Work in outside weather conditions, potentially being exposed to wet and/or humid conditions, toxic and/or caustic chemicals.
  


• Noise level in the work environment is usually quiet while in the office, and moderately loud when in the field.
  


• Ability to work variable hours, including mornings, late evenings, holidays, and weekends.
  

 Physical Demands 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  


• Frequent walking, sitting, talking, or hearing.
  


• Use of hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms to climb or balance. 


• Routinely and regularly lift and move up to 25 pounds and occasionally lift and/or move over 60 pounds.

HOW TO APPLY 

Applications may be submitted online at BambooHR. Applications must be received by 11:59pm on Sunday, April 19, 2026. You are encouraged to apply as soon as possible before the recruitment is closed. Please review the supplemental questions to determine the materials required for a complete application. Failure to provide all requested information in the supplemental application will result in your submission being deemed incomplete and removed from further consideration.

• First application review will be ongoing through the week of March 16, 2026


• First interviews may be held the week of March 23, 2026


• 2nd review will be ongoing through March 29, 2026


• Recruitment is expected to close on April 19, 2026, or until positions filled

The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness, and ability of competitors to perform duties of the position. 

EQUAL OPPORTUNITY STATEMENT 
The City of San Bruno is an Equal Opportunity Employer (EOE) and as such does not discriminate on the basis of age, race, color, sex, gender, religion, ancestry, physical or mental disability, marital status, sexual orientation, or national origin in its employment actions, decisions, policies and practices.  If you require special accommodations, please contact us to discuss your needs.