Referral Coordinator (Part-Time)

Description

Your Passion: Referral Coordinator (Part-Time – 24 Hours/Week)

Are you passionate about helping others and ready to grow with a mission-driven team? We're looking for a dedicated and detail-oriented Referral Coordinator to join us part-time at 24 hours per week.

This position is ideal for someone who is excited to grow into a full-time role as our census increases. If you're looking for an opportunity to build your career while making a meaningful impact, we’d love to meet you!

Who We Are: Snowline Health is a non-profit organization serving the western slope of El Dorado County and the Greater Sacramento Region. For over 40 years, our deep roots in the community have allowed us to foster a strong network of local resources and partnerships. We have built a strong reputation of excellence by providing personalized, compassionate, high-quality care tailored to the needs of each patient and family. At Snowline, our core values guide everything we do. We value teamwork, contribution, service and excellence. We are a team of dedicated, dynamic professionals committed to providing the highest level of care which continues to be reflected in our exemplary patient satisfaction surveys and quality measures.

Why Choose Us: 

Comprehensive Wellness Benefits Packages: We offer a robust benefits package that includes medical, dental, and vision insurance, as well as life insurance, and 401k plan with a generous employer match

Paid Time Off: At Snowline, we believe that employee’s self-care is essential to providing superior care for our patients. We offer expansive paid time off, including vacation time, sick leave, and holiday pay. 

Team Building: We are committed to maintaining a positive, collaborative workplace culture which prioritizes team building and joy through employee events, recognition and celebration of each other. 

Employee Assistance Program: As part of our commitment to supporting a trauma informed workplace and overall organization wellness, we offer an employee assistance program (EAP). EAP offers confidential counseling and support services for personal and work-related issues.

Market Benchmarked Salaries: As a non-profit provider, we conduct regular market benchmarking salary surveys of comparable organizations to ensure our salaries remain both fiscally responsible and competitive. $20-$25 per hour

   Responsibilities:  

· Answer incoming referral office telephone, respond to electronic referral communication and faxes as needed for smooth and timely referral/admission processing 

· Provide physicians, patients, family members and other callers with information about Hospice services

· When referral is received obtain initial referral information, coordinate patient evaluation by arranging date and time of meeting with patient and advise admission nurse(s) about appointment time. Provide admission nurse(s) other relevant referral information. 

· Notifies referring physician office or agency about need for copies of medical records 

· Enter initial referral/admission data into Electronic Medical Record (EMR) 

· Create pending file and maintains in alphabetical order for access when needed

· Business day prior to patient scheduled admission voice mail hospice team members to inform they have a new patient

· Following admission make voice mail announcement to all appropriate staff regarding patient admission to service

· Provide admission packets to admission nurse as applicable

· Maintains referral/admission whiteboard in referral office and leads daily “Stand Up” meetings to discuss patients on pending list

· Keep patient-census whiteboards in referral office current

· Keep Residential Care Facility for the Elderly (RCFE) notebooks up-to-date and coordinate distribution

· Keep records of Hospice waivers for RCFEs and notifies admission nurse of presence of waivers before admission

· Notify, via eFax or fax,  pharmacy and durable medical equipment (DME) vendor regarding patient initial date of service and contact information

· Per nurse instruction order initial durable medical equipment (DME) and update EMR

· Prepare annual referral and admit report, and documents referral information in Excel tracking log

· Prepare Kaiser Diverted Patient Report, as required fax to Kaiser and maintains file copy for future reference  

· Responsible for assuring patient education packets, comfort medication information and intake/admit order documents are assembled and available

· In collaboration with Hospice Clinical Director may create new forms or revise existing forms to meet referral office needs

· Maintains fax machine toner and pater supply for referral office 

· Take and relay messages in a timely, clear manner

· Work collaboratively with admission team

· Perform required data entry into the Allscripts system accurately and timely 

· Communicate effectively, promptly and professionally with staff, physicians, patients and community referral sources

· Demonstrate positive behavior characteristics such as attitude, initiative, cooperation, teamwork, adaptability, flexibility, fairness, ingenuity, autonomy and dependability

· Demonstrate the ability to work with a variety of belief systems, and respects individual choices and lifestyles

· Use discretion when relaying confidential patient information; understand and abide by HIPAA regulations

· Perform job responsibilities and duties in an efficient, accurate, and timely manner

· Work within scope of job description

· Perform other related duties as assigned 

Requirements

Qualifications:

• High School Graduate or GED
• Four years general office and administrative support experience OR two years general office and administrative support plus an Associate Degree in business or related field
• One year experience in a healthcare setting preferred
• Knowledge of medical terminology
• Demonstrated ability to perform detailed work in a timely manner with accuracy and thoroughness
• Demonstrated ability to prioritize tasks, handle pressure and delicate situations while effectively carrying out job responsibilities
• Demonstrated computer skills with extensive experience using Microsoft Word and Excel required, Access preferred
• Must be able to rotate weekends with the rest of the team

Essential Functions:

• Answer incoming referral office telephone, respond to electronic referral communication and faxes as needed for smooth and timely referral/admission processing
• Provide physicians, patients, family members and other callers with information about hospice services
• When referral is received obtain initial referral information, coordinate patient evaluation by arranging date and time of meeting with patient and advise admission nurse(s) about appointment time
• Coordinates medical records and details with the referring physician office or agency
• Enter initial referral/admission data into Electronic Medical Record (EMR)
• Provide administrative support in a variety of details in regards to patient admissions
• If you have excellent customer service skills and are a strong multi-tasker, this is a great match for you. 
• Our ideal candidate will have experience in the healthcare industry and understands medical terminology.                                    

*Check out our website to learn more about our organization @ https://snowlinehealth.org/. Apply today!