• Monitor and triage the broker’s inbox daily, flagging priority items, filtering out low-value emails, and reviewing items that need attention with the client each day
• Manage the broker’s calendar, schedule appointments, and add urgent email follow-ups as tasks or reminders to ensure nothing is missed
• Create a monthly tenant newsletter featuring home maintenance tips (e.g., cleaning dishwasher filters, fixing a running toilet, and draining the water heater), including relevant how-to YouTube video links
• Assist in creating owner-facing newsletters and communications for the broker to distribute, submitting all content to Denny for review and approval before using AppFolio to send finalized communications to property owners
• Turn the broker’s ideas into finished deliverables, such as articles, newsletters, forms, and marketing materials, with minimal hand-holding
• Build and refine electronic onboarding and leasing forms and workflows for owners and tenants, including those in AppFolio and Realm-X
• Research issues in AppFolio as needed and support the bookkeeper with leasing processes and items from her backlog
• Support maintenance coordination behind the scenes, including vendor organization, without direct tenant or owner communication
• Make basic website updates without coding
• Use AI tools to streamline tasks and proactively suggest process improvements and growth or marketing ideas
• Assist with the tenant application process by reviewing submitted applications for completeness, tracking required documentation, following up with applicants to obtain missing information, coordinating employment and income verification, confirming receipt of required screening documents, monitoring application status, maintaining accurate applicant records, and communicating updates to the property management team
• Attend daily team meetings to stay informed of current priorities, company updates, ongoing projects, and team needs; provide updates on assigned tasks and communicate any questions or outstanding items as needed
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