Associate Manager

NTERNAL INTEREST APPLICATION - DCM EMPLOYEES ONLY

Please note: This is an interest application for current DCM employees. There is not a specific job opening at this time, but once an Associate Manager position becomes available, we will review applications from those who have expressed interest through this posting.

Eligibility: This opportunity is only open to experienced DCM employees who have worked successfully as an Assistant Manager/Shift Runner on one or more campaigns. If you do not have that experience, please apply to our Assistant Manager/Shift Runner position.

Training Path: All Associate Managers will initially work on political and humanitarian campaigns as a training ground. Arts campaigns will come later in your development. You must be comfortable working on political and humanitarian campaigns. Please do not apply if you are unwilling to work on these types of campaigns.

Summary

DCM's associate managers are multi-talented individuals operating independently as an effective part of a team. One of the primary responsibilities is to accomplish the goals of the campaign. They are responsible for the day to day phone room operations, for recruiting, training and supervising their phone sales representatives. They also provide database maintenance, lead organization and daily and weekly reporting of results. Associate managers are also required to attend regular meetings with their account executives and clients.

DCM has campaigns in many major cities across the country and is always pursuing new opportunities. Associate managers play an important role in the marketing and fundraising efforts of major cultural institutions across the country.

Essential Duties of the Position:

• Learn all aspects of a client's subscription season and/or fundraising program.


• Create a positive and enthusiastic work environment in the call room.


• Recruit, hire and retain callers for the duration of the campaign.


• Train, coach and oversee phone sales representatives to attain the best bottom line results possible and excellent customer service. (This includes goal setting, monitoring, disciplining and terminating callers.)


• Train employees on company's internal software use when applicable.


• Maintain, organize and distribute all leads; maintaining an up-to-date lead count at all times.


• Review and approve all reported data, before it is entered into Center Stage.


• Maintain a campaign database, which includes daily entry and checking of reports.


• Attend weekly meeting with the account executive and client representatives.


• Schedule and oversee employee hours worked.


• Manage the campaigns operations according to budget assignment.


• Assists in evaluation of reports, decisions, and campaign results in relation to established goals. Recommends new approaches and procedures to accomplish the campaign revenues and goals.


• Implement and enforce DCM's company policies.


• Performs other related duties as required and assigned by DCM's Campaign Strategist or other home office staff.


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Requirements:

• HS diploma or the equivalent; college degree preferred.


• Organized, detail oriented, disciplined, self-motivated individual.


• Flexible schedule.


• Sales experience required; non-profit/arts experience preferred.


• Computer literate, Microsoft Office proficiency a must.