Description

Job Summary

The Clinical Field Specialist assists Inogen in ensuring that the equipment placed in the client's home meets their clinical needs through a remote or direct assessment of the patient using the equipment. The Clinical Field Specialist will be able to instruct the patient on the use and care of Inogen supplied equipment and answer basic service questions. The Clinical Field Specialist will deliver and setup equipment, perform remote or direct service calls, and pickup and package equipment for return. Most activities performed by the Clinical Field Specialist are performed from Inogen branches.

Responsibilities

(Specific tasks, duties, essential functions of the job)

• Conduct equipment set-up both remotely (telephone) and directly (home visits).
• Conduct titration studies, both remotely and directly, completing required documentation accurately and completely within one hour per patient.
• Complete service calls, both remotely and directly, documenting activities and results in a timely manner.
• Maintain a current calendar reflecting availability for patient appointments.
• Clinicians must present themselves in a professional manner while interacting with patients, family members/caretakers, medical staff and Inogen employees.
• Other duties include acting as a clinical resource for completing clinical appointments.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.
• Assist with any other duties as assigned.

Knowledge, Skills, and Abilities

• Demonstrate skills required to remotely and directly assess and instruct patients in the safe use of Inogen supplied equipment.
• Knowledge of the current clinical issues/treatments of cardio-pulmonary disease processes as they relate to Inogen provided services.
• Knowledge of the current technologies used in cardio-pulmonary disease treatments as they relate to Inogen provided services.
• Ability to work self-manage and work independently.
• Must have strong work ethic.
• Excellent oral and written communication skills required.
• Attention to detail is required.
• A valid driver's license and a clean driving record are required for this role.

Qualifications

(Experience and Education)

• Associate's degree in Healthcare, Nursing, Respiratory Therapy or related field, required; Bachelor’s, preferred.
• Licensed or Registered Respiratory Therapist or registered Nurse, required.
• 3 years’ experience of clinical services, home medical equipment industry (oxygen therapy or respiratory), required.
• Intermediate knowledge/proficiency in Microsoft Office, required.
• A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.