Customer Support Coordinator for a Health and Age Care Communications Provider in Australia (Home B

Company : Virtual Coworker

Remote / Work from Home

Job Description - Customer Support Coordinator for a Health and Age Care Communications Provider in Australia (Home B

â¢ Manage incoming customer enquiries via email and phone follow-ups, categorising requests and escalating high-priority matters when required.

â¢ Support customer communication by responding professionally, providing updates, and ensuring customers receive timely follow-ups.

â¢ Assist with project administration, including preparing reports, maintaining documentation, and tracking outstanding actions.

â¢ Coordinate technician schedules and assist with job allocation using the companyâs cloud-based systems.

â¢ Review technician documentation and ensure reports, spreadsheets, and service records are completed accurately.

â¢ Support the business owners with general administration, task management, and keeping projects organised.

â¢ Build strong knowledge of the companyâs products and processes to eventually handle more customer enquiries independently.

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Customer Support Coordinator for a Health and Age Care Communications Provider in Australia (Home B

Job Description - Customer Support Coordinator for a Health and Age Care Communications Provider in Australia (Home B

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