Job Description - Event Sales & Bookings Coordinator for a Facility Management in Australia (Home Based Part Time)
• Manage event enquiries via email and appropriate phone calls.
• Respond to enquiries using approved packages, pricing and booking processes.
• Qualify enquiries by confirming the venue, event type, date and time, guest numbers and customer requirements. Follow up outstanding enquiries, quotes and booking forms.
• Follow up payments and final event information.
• Maintain accurate enquiry and booking information.
• Keep the enquiry and booking pipeline up to date. Prepare complete booking handovers for venue teams. Follow up previous enquiries and appropriate existing customers.
• Conduct targeted outbound activity to corporate groups, schools, OSHC providers, sporting clubs and other suitable organisations.
• Assist with converting enquiries into confirmed and paid bookings.
• Escalate anything unclear rather than making assumptions.
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