Graduate Assistant-Verification Assistant

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.



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The Office of Student Affairs at Walden University seeks currently enrolled Walden masters or doctoral level students for the 10-hour per week position of Graduate Assistant-Verification Assistant. The Verification Assistant role will represent the University during virtual appointments with students, for the purpose of collecting verification documents.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

In this role, the Verification Assistant will:

• Represent the University while on-camera during video-call appointments with students.
• Determine availability on a weekly basis to offer and commit to multiple appointment timeslots throughout the week, including some evenings and/or weekends to best serve the needs of a global student body.
• Meet with assigned students via scheduled Zoom appointment to conduct verification and document collection.  
• Analyze student questions as needed, and determine the appropriate support resources or department referrals, such as Student Success Advising, Technical Support, Financial Aid.
• Attend periodic team meetings led by the Verification Manager during business hours.
• Commit approximately 40 hours per month (10 hours per week) to this role.
• Complies with all policies and standards.
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TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED:

• Strong verbal and written communication.
• Excellent customer service skills and professionalism.
• Responsiveness to ongoing team and individual communications.
• Interpersonal skills to make positive connections with students from diverse cultural and professional backgrounds.
• Excellent problem-solving, attention to detail, and organizational skills.
• Experience handling sensitive and confidential documentation preferred.
• Access to a private workspace, free from distractions, with reliable internet.
• Willingness to be on-camera for the duration of each Zoom call while in professional attire or a Walden-branded shirt (to be provided).
• Working knowledge of Microsoft Office Suite (especially Word, Excel, PowerPoint, Teams, and Outlook) and Zoom.
• Equipment will be provided.

EDUCATION and/or EXPERIENCE:

• Must be a current, active Walden masters or doctoral student (criminal justice program preferred), with at least three quarters or two semesters of enrollment.
• Must be in good academic standing with the university, with 3.5 GPA and no holds on student account.
• Must demonstrate that she/he can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. 

All your information will be kept confidential according to EEO guidelines.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation