PART TIME: Patient Service Representative - English Speaking/Bilingual, Puerto Rico based

Please note that this role is ONLY open to candidates currently residing in Puerto Rico.

Mission Statement

We connect patients, providers, and caregivers to the right care, at the right time, in the right place, resulting in exceptional experiences and outcomes for patients and providers.

Our vision is to be the partner of choice for healthcare organizations in the delivery of patient access solutions.

The specific behaviors and skills we care about most are Integrity, Innovation, Collaboration, Empathy and Excellence.

Summary

We are rapidly expanding and we are looking for Patient Scheduling Representatives who reside in Puerto Rico and are available to work remotely.

We specialize in connecting patients, providers and caregivers ensuring that patients can access the right care at the right time and in the right place. We are a multidisciplinary team of nurses, contact management specialists and technologists who work with leading hospital and health organizations.

Shift pattern:

Shifts between 9am - 2pm, Monday to Friday

We also Provide 15 PTO days as part of the role.

Key Duties:

• Receiving inbound calls from patients looking to schedule physician appointments


• Connecting patients, providers and caregivers to the right care, at the right time, in the right place, resulting in an exceptional experience and outcome for patients and providers


• Verifying and reviewing patient insurance coverage and benefit eligibility


• Resolving patient requests efficiently


• Accurately entering patient data into multiple systems

Candidate Requirements:

• Must be resident in Puerto Rico


• Must be able to work remotely


• Must have fixed line broadband internet connectivity


• Exceptional customer service skills


• Empathy and the ability to soothe anxious callers


• Previous customer service experience (face to face or contact center)


• Excellent communication skills, both written and verbal


• Fluent English and the ability to relay information to callers in an easily understood manner


• Ability to multitask


• Computer literacy and ability to learn new systems


• Adaptability to changes in processes and procedures