Support Specialist - Work from home

Job Description:

St. Jude Medical is seeking a passionate and reliable Support Specialist to join our team in a part-time, work from home position based in San Jose, California. As an Associate Level Support Specialist, you will be responsible for providing exceptional support to our customers and colleagues worldwide.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Troubleshoot technical issues and provide effective solutions to customers - Collaborate with colleagues and other departments to ensure a seamless customer experience - Document and track customer interactions and issue resolutions in our CRM system - Assist with product demonstrations and training sessions for customers - Provide feedback to the product development team based on customer needs and preferences - Stay up-to-date on the latest product updates and industry trends to better assist customers

Requirements: - 4 years of experience in a customer service or technical support role - Strong planning and problem-solving skills - Excellent communication and interpersonal abilities - Ability to work independently and as part of a global team - Technical proficiency and familiarity with CRM systems - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Travel opportunities - Dental insurance - Company transportation

Working Environment: As a Support Specialist at St. Jude Medical, you will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality. Our team values diversity and inclusion, and we strive to create an environment where all employees can thrive and succeed.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: St. Jude Medical is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.