Testing Agent - Ouagadougou, Burkina Faso

Role objective and key accountabilities:

To support the delivery of high-quality telecom services by executing manual and automated test scenarios across VOX Solutions’ voice, messaging, and data platforms. The Testing Agent will be responsible for identifying service issues, validating routing and connectivity, and ensuring that telecom traffic meets operational and regulatory standards.

This role is critical in maintaining service reliability, customer satisfaction, and compliance within VOX Solutions' global testing framework.

Reports to: Fraud Detection Team Leader

Key interactions: Traffic Analysis Dept., Firewall Dept., Partner Support Dept., Finance Dept., Commercial Teams (Partner Success; Strategic Partnership Dept.), IT Dept.

Key Responsibilities:

• Execute SMS & Voice Penetration test plans and scenarios to identify and monitor A2P leakage on a mobile network.


• Detect illegal ways of SMS and voice traffic termination.


• Detecting content manipulation through testing and escalating for blocking.


• Research subscriber behavior to understand how A2P traffic is delivered to the operator’s subscribers from all the major OTTs.
  


• Keep a record of top OTTs and their authentication methods.


• Prepare the reporting documentation on the conducted testing.


• Develop and apply testing processes for new and existing products to meet internal and external requirements.


• Analyze results to measure the efficiency of installed filtering solutions.


• Work closely with the Monetization team members to implement the testing strategy. 


• Be part of the continuous delivery process and determine whether the results should be escalated or not.


• Bring new automation ideas, and help implement, maintain, and run them.


• Stay up to date with new testing tools and test strategies.

Skills:

• English (minimum level required - A2).


• Advanced level knowledge of MS Excel and reporting tools.


• Basic knowledge of creating user accounts on social media applications.


• Availability to work on holidays or weekends based on a predefined schedule that will allow days off during the week.
  
  

Experience: 

• Previous experience and knowledge of the telecom industry is a plus, especially in the area of SMS Messaging (A2P).

This is an excellent part time opportunity for some one who has interest in the telecommunication. Who wants to explore and learn about the A2P industry.