Position Overview
The Transcription Quality Control (QC) Specialist is responsible for reviewing, verifying, and ensuring the accuracy, formatting, and completeness of transcribed materials in accordance with client requirements, industry standards, and internal quality benchmarks. This role supports high-volume, multi-language transcription projects, guaranteeing that deliverables meet contractual and service-level agreements (SLAs).
Key Responsibilities
1. Quality Review & Editing
- Perform word-for-word verification of transcripts against original audio/video recordings to ensure 98%+ accuracy.
- Check for proper spelling, grammar, punctuation, and formatting per client style guides.
- Validate time-stamps, speaker identification, and language consistency.
2. Compliance & Standards
- Ensure transcripts comply with ISO 17100/9001 standards, ADA accessibility requirements, and client-specific protocols.
- Maintain strict confidentiality and adhere to data security protocols for sensitive and classified materials.
3. Feedback & Process Improvement
- Provide constructive feedback to transcriptionists and editors to improve future output.
- Maintain error logs and quality trend reports for process optimization.
4. Collaboration & Communication
- Work closely with Project Managers and Language Leads to resolve discrepancies.
- Coordinate with subject matter experts for terminology verification in technical, legal, or medical content.
Required Qualifications
- Bachelor’s degree in Linguistics, Communication, Translation, or related field (or equivalent work experience).
- Minimum 3 years of experience in transcription, editing, or quality control.
- Strong command of English and, preferably, proficiency in one or more additional languages.
- Exceptional attention to detail and ability to meet tight deadlines.
- Familiarity with transcription software (e.g., Trint, Sonix, Express Scribe) and CAT tools.
Preferred Skills
- Knowledge of industry-specific transcription formats (legal, medical, government, etc.).
- Experience with secure file handling, encryption, and HIPAA/FISMA compliance.
- Project management familiarity
Performance Metrics
Accuracy Rate: Maintain or exceed 98% verified accuracy.
Turnaround Time: Meet or beat agreed-upon SLAs.
Compliance: Zero breaches in confidentiality or formatting requirements.
This is a remote position.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Global Impact Group LLC is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Minority-Owned enterprise based in Raleigh, North Carolina, providing innovative and quality-driven solutions in Staffing, Language Services, Consulting, Janitorial, and Employment Placement. As an ISO 9001 and ISO 17100 certified firm, we serve government, healthcare, education, and corporate clients with excellence, efficiency, and cultural competence. Our mission is to deliver tailored services that empower individuals, strengthen organizations, and create lasting impact in the communities we serve.
Remote / Work from Home
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